Northern Virginia Community College
Financial Aid Assistant
🇺🇸 Alexandria, VA
🕑 Part-Time
💰 $22 per Hour
💻 Financial Aid
🗓️ July 18th, 2025
Edtech.com's Summary
Northern Virginia Community College is hiring a Financial Aid Assistant. The role involves assisting students with financial aid applications by providing guidance through phone, email, or in-person consultations, reviewing FAFSA information for accuracy and completeness, resolving discrepancies, and helping students navigate online processes and college systems.
Highlights
- Provide information and support to students applying for financial aid via phone, email, or in-person.
- Review FAFSA data for accuracy, identify discrepancies, and assist with document submission to the financial aid office.
- Assist students in completing the FAFSA application and understanding related college financial aid services.
- Serve as a liaison between students and Financial Aid Representatives.
- Monitor a computer lab dedicated to financial aid assistance.
- Use computer applications related to financial aid, student information systems, and Microsoft Office programs.
- Part-time position paying $22/hour with scheduled hours Monday through Friday.
- Required qualifications include strong customer service, communication skills, familiarity with office procedures, and the ability to work independently and with diverse populations.
- Experience in customer service, higher education, and use of technology such as MS Word, Excel, Outlook, and PowerPoint is required.
- Applicants must reside in Virginia, Maryland, or the District of Columbia.
Financial Aid Assistant Full Description
Financial Aid Assistant
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Working Title | Financial Aid Assistant
Role Title | Education Support Spec II
Role Code | 29143-FP
FLSA | Nonexempt
Pay Band | 03
Position Number | 280W1393
Agency | Northern VA Community College
Division | NV280-Office of Student Services
Work Location | Alexandria - 510
Hiring Range | $22/hour
Emergency/Essential Personnel | No
EEO Category | E-Paraprofessional
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Monday – 8:30 a.m – 5:00 p.m OR 10:30 a.m. – 7:00 p.m. (as scheduled)
Tuesday – Thursday 8:30 a.m. – 5:00 p.m.
Some Fridays as needed
Sensitive Position | No
Job Description
To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process—over the phone, by email, or by in-person consultations using appropriate policies and regulations. To provide assistance for students in the on-line processes that support the financial aid process and to monitor a computer lab where that assistance is provided.
Serves students by providing excellent customer service. Handles customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer issues. Acts as the liaison between students and Financial Aid Representatives Directs students to the proper individual or department as necessary. Analyzes financial aid information provided by students on FAFSA to determine completeness and correctness. Identify discrepancies related to information provided on documents vs. information provided on FAFSA, and reviews submitted documentation for accuracy to be scanned to the CFAO for review. Assists students in identifying and completing requested items required to complete the application process. Assists students, whether in the financial aid office, virtually through Zoom/Teams or in the open computer lab, in completing the online FAFSA application and all FAFSA related requirements; Assists students in navigating MyNOVA and the NVCC/VCCS email and in understanding College Financial Aid Support Center services.
***Applicants must reside in Virginia, Maryland or District of Columbia.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Strong customer service Familiarity with computer applications related to financial aid as well as student information systems. Knowledge of office procedures, various office equipment, Excellent communication and organization skills. Ability to work well with students, staff and other offices for successful resolution to difficult problems. Ability to work independently in identifying and addressing the student’s financial aid needs as they relate to the application process. Knowledge and ability to follow rules, regulations and understand standards established by the college, state and federal financial aid programs. Ability to work under pressure and to manage multiple task and
demands.
Minimum Work Experience: Experience in a customer service setting Experience in higher education environment Experience using computer programs such as Microsoft Office Experience interacting with diverse populations
Additional Considerations | Experience working with financial aid programs Bi-lingual – Spanish, Farsi, Arabic, Urdu, and/or Hindi
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | N/A
Role Title | Education Support Spec II
Role Code | 29143-FP
FLSA | Nonexempt
Pay Band | 03
Position Number | 280W1393
Agency | Northern VA Community College
Division | NV280-Office of Student Services
Work Location | Alexandria - 510
Hiring Range | $22/hour
Emergency/Essential Personnel | No
EEO Category | E-Paraprofessional
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Monday – 8:30 a.m – 5:00 p.m OR 10:30 a.m. – 7:00 p.m. (as scheduled)
Tuesday – Thursday 8:30 a.m. – 5:00 p.m.
Some Fridays as needed
Sensitive Position | No
Job Description
To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process—over the phone, by email, or by in-person consultations using appropriate policies and regulations. To provide assistance for students in the on-line processes that support the financial aid process and to monitor a computer lab where that assistance is provided.
Serves students by providing excellent customer service. Handles customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer issues. Acts as the liaison between students and Financial Aid Representatives Directs students to the proper individual or department as necessary. Analyzes financial aid information provided by students on FAFSA to determine completeness and correctness. Identify discrepancies related to information provided on documents vs. information provided on FAFSA, and reviews submitted documentation for accuracy to be scanned to the CFAO for review. Assists students in identifying and completing requested items required to complete the application process. Assists students, whether in the financial aid office, virtually through Zoom/Teams or in the open computer lab, in completing the online FAFSA application and all FAFSA related requirements; Assists students in navigating MyNOVA and the NVCC/VCCS email and in understanding College Financial Aid Support Center services.
***Applicants must reside in Virginia, Maryland or District of Columbia.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Strong customer service Familiarity with computer applications related to financial aid as well as student information systems. Knowledge of office procedures, various office equipment, Excellent communication and organization skills. Ability to work well with students, staff and other offices for successful resolution to difficult problems. Ability to work independently in identifying and addressing the student’s financial aid needs as they relate to the application process. Knowledge and ability to follow rules, regulations and understand standards established by the college, state and federal financial aid programs. Ability to work under pressure and to manage multiple task and
demands.
Minimum Work Experience: Experience in a customer service setting Experience in higher education environment Experience using computer programs such as Microsoft Office Experience interacting with diverse populations
Additional Considerations | Experience working with financial aid programs Bi-lingual – Spanish, Farsi, Arabic, Urdu, and/or Hindi
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | N/A
Posting Detail Information
Posting Number | WGE_2623P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 07/10/2025
Job Close Date | 07/24/2025
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/86753
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 07/10/2025
Job Close Date | 07/24/2025
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/86753
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you now or in the future require visa sponsorship to work in the United States?
- Yes
- No
- * I understand that this position is not telework eligible and I will be required to attend work in-person.
- Yes
- No
- * I understand that this is a Part-time position(20 hrs/week), in thereof proceed with the application.
- Yes
- No
- * I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
- Yes
- No
- * Do you have experience in Customer Service ?
- Yes
- No
- * Do you have higher education experience?
- Yes
- No
- * Do you have experience in the use of technology such as computer programs such as MS Word, EXCEL, and Outlook & PowerPoint?
- Yes
- No
- * Do you have experience working with diverse populations?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Other Document
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
About VCCS
Quick Links
News & Events
© 2020 Virginia Community Colleges • All Rights Reserved
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