Financial Aid Counselor - Financial Aid and Service Counseling

Job Profile:

Student Finance Analyst 1

Job Family:

Student Finance

Time Type:

Full time

Max Pay - Depends on experience:

$44,500.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
"Provides guidance and support to students on student financial operations. Ensure financial compliance with federal, state, local, international and university policies. "

Job Description:

In a high-volume environment, the Financial Aid Counselor provides personalized counseling to students and their families on financial aid eligibility, processes, and award programs. This role also supports student recruitment and retention by delivering presentations, participating in outreach events, and collaborating with various stakeholders.

Position Salary:

$44,500 per year

Essential Duties:

• Provide comprehensive financial aid counseling to students and families via in-person, phone, and email interactions, addressing eligibility, application procedures, aid programs, costs, debt management, and financial planning.

• Customize advice based on each student's needs and circumstances, including professional judgment for unusual/mitigating circumstances by making necessary adjustments or revisions to costs, contributions, or dependency status.

• Proactively reach out to students to support retention and answer questions from students, parents, and guardians regarding financial aid programs and eligibility.

• Prepare and present financial aid information for federal aid, scholarships, employment, and grants to various campus groups, high school students, and parents at events, workshops, and recruitment sessions.

• Participate in recruitment and retention activities such as orientations and information sessions to advise prospective students and their families.

• Process financial aid files and related documentation with a high level of accuracy and efficiency to meet established production expectations. This includes reviewing and verifying Title IV and institutional aid, while ensuring compliance with federal, state, and institutional regulations. Counselors will work to complete files promptly to facilitate timely disbursement of aid, allowing students to access their funds when needed.

• Collaborate with students, lenders, employers, donors, guarantee agencies, and other staff to resolve any issues related to financial aid.

Desired Qualifications:

• Knowledge of federal Title IV financial aid programs, eligibility requirements, and regulations, as well as government, donor, and institutional rules for awarding financial aid.

• Proficiency in automated processing systems and general computer skills, including Microsoft Office (Word, Excel).

• Strong critical thinking, problem-solving, and effective communication skills.

• Knowledge of FERPA and a commitment to customer service excellence demonstrated by active listening, ownership of inquiries, professionalism, and expertise in all interactions.

• Ability to support sustainability efforts by encouraging sustainable practices at individual and institutional levels.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Evidence of effective communication skills

Department Statement:

In support of the university's mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services. 

Academic Enterprise Enrollment core values:

• Make the human connection: We commit to listen, offer empathy and show compassion.

• Drive success with teamwork: We solve problems with collaboration and creativity.

• Promote a thriving community: We recognize work-life balance and embrace our individual differences.

• Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.

• See the extraordinary through our efforts: We support those who are pursuing their dreams.

• Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency.

ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$22993.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.