Financial Aid Counselor I

🇺🇸 Hybrid - Virginia Beach, Virginia 🕑 Full-Time 💰 $40K - $42K 💻 Financial Aid 🗓️ September 20th, 2026

Financial Aid

Edtech.com's Summary

Regent University is hiring a Financial Aid Counselor I to serve as an embedded resource for financial aid and payment plan questions across the university’s call center. The counselor resolves complex or escalated cases directly with students while supporting the training of new hires in other student-facing roles. Continued knowledge of federal, state, and institutional aid programs keeps the counselor ready to guide students through a ‘one-stop-shop’ experience.

Highlights

Answers routine and complex financial aid questions for students.
Maintains expert-level knowledge of federal, state, institutional, and external financial aid award programs.
Tracks admissions, international admissions, military affairs, and student housing policies that intersect with financial aid.
Fields a high volume of internal and external contacts within a call center environment.
Resolves escalated financial aid cases and payment plan issues directly with students.
Supports new hire training for other student-facing teams.
Coordinates and participates in financial aid events.
Pays $40,000 to $42,000 annually.
Offers a benefits package including health, life and disability insurance, tuition incentives, and a fully vested retirement plan for staff working 30+ hours a week.
Prefers a bachelor’s degree or commensurate higher-education experience.
Based in Virginia Beach, VA, with remote work considered depending on candidate location.