Edtech.com's Summary

Florida International University is hiring a Financial Aid Officer I to support students and families through the financial aid process. The role involves administering federal, state, and institutional aid programs, advising prospective and current students on eligibility and procedures, and delivering customer service across phone, email, chat, and in-person channels. The officer also helps train staff on program compliance and supports recruitment events such as orientation and high school outreach.

Highlights

Administer federal, state, and institutional financial aid programs, including Pell, SEOG, FWS, Bright Futures, and institutional scholarships
Advise prospective and current students and their families on financial aid eligibility, procedures, and program requirements
Deliver customer service via phone, email, live chat, and in-person interactions
Support recruitment through orientation sessions and high school outreach on financial aid information
Train staff on program administration and compliance requirements
Analyze applicants' family circumstances to determine their ability to contribute toward education costs
Hold a bachelor's degree and obtain clearance for National Student Loan Data System (NSLDS) access within 60 days of hire
Bring proficiency with Microsoft Office and the ability to multitask under deadline pressure
Base pay ranges from $40,000 to $42,000 annually
Requires occasional evenings, weekends, and local travel availability

Financial Aid Officer I Full Description

Location:

Modesto A. Maidique Campus

Full/Part Time:

Full-Time

Regular/Temporary:

Regular

Job Summary

Assists in administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). Assists prospective and current students with questions regarding financial aid and enrollment services inquiries through timely customer service via telephone, emails and in-person and via live chat.

Assists in administering one or more of the listed Financial Aid programs as needed on a cyclical basis and as directed by supervisor(s). Federal Programs: Pell, SEOG, FWS, Loans, Verification, R2T4, Professional Judgements & Dependency Overrides, Satisfactory Academic Progress, Concurrent Enrollments, Consortiums, State Programs: FSAG, Bright Futures, State Scholarships. Institutional Programs: NSE, Institutional Grants, Institutional Scholarships, private loans, private scholarships, private programs, and student eligibility requirements
Acts as a change agent in all matters regarding the improvement and efficiency of projects. Researches and analyzes complex problems and recommends and implements appropriate solutions
Assures staff is trained to support the administration of aforementioned programs and compliance requirements
Assists with recruitment. Facilitates university's orientation and high school outreach to present financial aid information to prospective students and parents
Provides counseling and advise prospective students, parents and continuing students regarding financial aid procedures and regulations
Analyzes applicants and their family's personal circumstances to establish their ability to contribute toward the cost of education. Counsels current and prospective students on application procedures, eligibility criteria, program requirements, and other financial aid concerns
Delivers timely customer service to constituents and support units. Provides customer service support via telephone, email, in-person, and via live chat to execute efficient, expedient, and quality solutions
Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position

Minimum Qualifications

Bachelor's degree.

Departmental Requirements

Must be able to obtain clearance for National Student Loan Data System (NSLDS) access within 60 days of employment.

Desired Qualifications

Proven ability to multi-task and manage deadlines in a busy environment
Proficiency with Microsoft Office Suite

Job Category:

Administrative

Advertised Salary:

$40,000 - $42,000

Work Schedule:

Begin time: 8:30 AM; End time: 5:00 PM

Pre-Employment Requirements:

Expanded Background Check

Other Information

Ability to work occasional evenings, weekends and at locations outside of the University
Ability to travel locally

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email [email protected].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [email protected]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.

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Financial Aid Officer I

Edtech.com's Summary

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