Cornerstone OnDemand
Global Portal Experience Analyst
Edtech.com's Summary
Cornerstone is hiring a Global Portal Experience Analyst to enhance and optimize demo portals used by Solution Consultants and the Sales organization. The role involves managing portal development, technical support, AI-driven troubleshooting, project management, and cross-functional collaboration to improve sales enablement and user experience globally.
Highlights
- Develop and continuously update baseline demo portals to reflect latest products and sales scenarios.
- Provide expert-level technical support and troubleshoot using AI diagnostic tools and ticketing systems like ServiceNow.
- Lead projects to improve demo assets and maximize user efficiency aligned with business priorities.
- Use data analytics to monitor portal quality and implement iterative improvements.
- Create documentation and training materials to enhance utilization of demo portals by Solution Consultants and sales teams.
- Collaborate with Solution Consulting, Global Customer Success, Product Management, and Engineering worldwide.
- Leverage AI and automation tools to optimize workflows and processes for sales teams.
- Required skills include experience with Cornerstone products, ServiceNow (or equivalent), project management, AI troubleshooting, and technical proficiency in HTML, CSS, JavaScript, and cloud platforms.
- Bachelor’s degree in Business, IT, Computer Science or equivalent experience; 3+ years in relevant support systems and demonstrated AI tool usage.
- Base salary range from $95,400 to $152,600 USD, with additional bonuses and benefits as part of a comprehensive compensation package.
Global Portal Experience Analyst Full Description
Global Portal Experience Analyst
Remote, United States
We're looking for a
Global Portal Experience Analyst
This role is Remote, United States
At Cornerstone, we are dedicated to enhancing the global experience of our Solution Consultants (SCs) and helping our Sales organization by providing them with robust baseline demo portals, seamless support for shared demo instances, and by managing projects that directly benefit our sales organization and mainly the Solution Consulting community. Our GPE Team plays a vital role in empowering our SCs and other teams that use demo portals and ensuring that they can deliver top-notch presentations to our clients. We are looking for a dynamic and motivated Analyst to join us in this exciting journey.
Position Overview:
As a Global Portal Experience Analyst, you will be pivotal in optimizing and evolving the demo portal ecosystem by leveraging cutting-edge technologies—including AI-driven tools—to enhance sales enablement and the overall Solution Consultant experience. Reporting to the Manager, you will support, maintain, and innovate demo portals and shared demo instances, while also driving project execution that reflects business priorities. Your role includes troubleshooting, process optimization, and championing AI adoption to automate and improve workflows for SCs and sales teams globally.
Key Responsibilities:
Demo Portal Development & Optimization:
Continuously update and enrich baseline demo portals to reflect the latest product offerings, user feedback, and sales scenarios. Proactively identify opportunities to streamline processes and enhance portal performance using AI and automation.
Technical Support & AI-enhanced Troubleshooting:
Provide expert-level support for shared demo instances, quickly resolving issues with the help of AI diagnostic tools and efficient ticket management practices (ServiceNow or similar platforms).
Project Management & Process Improvement:
Lead and collaborate on cross-functional projects that improve demo assets and maximize user experience and efficiency. Collect and prioritize requirements while ensuring timely delivery of solutions that empower SC and sales teams.
Data-driven Quality Assurance:
Monitor demo portals using analytics to maintain a high standard of quality, responsiveness, and user satisfaction. Implement iterative improvements based on data insights.
Documentation & Training:
Develop comprehensive, best practice guides, and upskill training for SCs and sales personnel to ensure optimal utilization of demo tools.
Cross-functional Collaboration:
Partner with Solution Consulting, Global Customer Success (GCS), Product Management, Engineering, and other key stakeholders worldwide to align demo strategies with overall business goals and technological advancements.
Industry Awareness:
Stay informed about emerging trends in sales technology, AI, and digital enablement to keep Cornerstone at the cutting edge of demo portal experiences.
Qualifications:
At Cornerstone, we are dedicated to enhancing the global experience of our Solution Consultants (SCs) and helping our Sales organization by providing them with robust baseline demo portals, seamless support for shared demo instances, and by managing projects that directly benefit our sales organization and mainly the Solution Consulting community. Our GPE Team plays a vital role in empowering our SCs and other teams that use demo portals and ensuring that they can deliver top-notch presentations to our clients. We are looking for a dynamic and motivated Analyst to join us in this exciting journey.
Position Overview:
As a Global Portal Experience Analyst, you will be pivotal in optimizing and evolving the demo portal ecosystem by leveraging cutting-edge technologies—including AI-driven tools—to enhance sales enablement and the overall Solution Consultant experience. Reporting to the Manager, you will support, maintain, and innovate demo portals and shared demo instances, while also driving project execution that reflects business priorities. Your role includes troubleshooting, process optimization, and championing AI adoption to automate and improve workflows for SCs and sales teams globally.
Key Responsibilities:
Demo Portal Development & Optimization:
Continuously update and enrich baseline demo portals to reflect the latest product offerings, user feedback, and sales scenarios. Proactively identify opportunities to streamline processes and enhance portal performance using AI and automation.
Technical Support & AI-enhanced Troubleshooting:
Provide expert-level support for shared demo instances, quickly resolving issues with the help of AI diagnostic tools and efficient ticket management practices (ServiceNow or similar platforms).
Project Management & Process Improvement:
Lead and collaborate on cross-functional projects that improve demo assets and maximize user experience and efficiency. Collect and prioritize requirements while ensuring timely delivery of solutions that empower SC and sales teams.
Data-driven Quality Assurance:
Monitor demo portals using analytics to maintain a high standard of quality, responsiveness, and user satisfaction. Implement iterative improvements based on data insights.
Documentation & Training:
Develop comprehensive, best practice guides, and upskill training for SCs and sales personnel to ensure optimal utilization of demo tools.
Cross-functional Collaboration:
Partner with Solution Consulting, Global Customer Success (GCS), Product Management, Engineering, and other key stakeholders worldwide to align demo strategies with overall business goals and technological advancements.
Industry Awareness:
Stay informed about emerging trends in sales technology, AI, and digital enablement to keep Cornerstone at the cutting edge of demo portal experiences.
Qualifications:
- Bachelor’s degree in a relevant field (e.g., Business, IT, Computer Science) or equivalent experience.
- Proven experience with Cornerstone products and related certifications.
- 3+ years of strong familiarity with ServiceNow or equivalent ticketing and support systems.
- Solid project management skills with a proactive, results-oriented mindset.
- Expertise in troubleshooting, enhanced by familiarity with AI diagnostic and support tools.
- Hands-on experience in Cornerstone OnDemand implementations is highly desirable.
- Demonstrated ability to leverage AI/automation tools to optimize processes and workflows.
- Strong technical aptitude, with knowledge of HTML, CSS, JavaScript, and cloud platforms (AWS or equivalent) considered a plus.
- Excellent communication and documentation skills, able to work effectively in a virtual, global team setting.
- Adaptable, quick learner with a passion for continuous improvement and innovation.
- Creative problem solver with a proactive, collaborative approach.
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 95400 - 152600 USD.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.
Read the Read the Pay Transparency Nondiscrimination Provision poster here
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