Edtech.com's Summary

UMass Lowell is hiring a GPS – Undergraduate Recruitment Support Specialist (Part-Time, Temporary). This role supports admissions, recruitment, and advising teams by conducting student outreach, processing application paperwork, managing student records, and delivering customer service to prospective and current students. The specialist also participates in recruitment initiatives and ensures compliance with university admissions policies.

Highlights

Support admissions, recruitment, and advising teams through student outreach and administrative tasks.
Conduct calling campaigns to prospective, applicant, and matriculated students.
Process paperwork related to student applications and maintain student records.
Provide in-depth customer relations support to individual students.
Uphold university policies regarding admissions and recruitment.
Use call center phone systems and respond to work queue emails.
Part-time, temporary position up to 18 hours per week with a 6-month appointment and optional extension.
Hourly pay range of $20-$25 based on experience.
Minimum qualifications include an associate degree and background in customer support or business operations; higher education experience preferred.
Strong organizational, communication skills, and adaptability to new technology required.

GPS – Undergraduate Recruitment Support Specialist (Part-Time, Temporary) Full Description

General Summary of Position:

The Graduate, Online & Professional Studies office is seeking a part-time support specialist in undergraduate recruitment. This role is vital to supporting the needs of the admissions, recruitment, and advising teams through student outreach and support projects, customer service, and various administrative tasks. A strong desire to provide top-tier customer service is a must.

Responsibilities include, but are not limited to, outreach to new opportunities, answering calls, processing paperwork related to student applications, answering work queue emails, updating and maintaining student records, and providing in-depth customer relations support, often on an individual basis with prospective and current students.

Additional duties: learning, understanding, and upholding university policy regarding university admissions and recruitment.

The Undergraduate Recruitment Support Specialist will assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students. The Support Specialist is required to successfully build rapport with our students, in addition to assisting staff with triage and general problem solving.

Position Details:

Employment period: When filled, 6-month appointment, with option to extend another 6 months.
Position is in-person, on-campus.
This is a non-benefitted, part-time position, max hours 18 per week.
Hourly Pay Range: anticipate $20-$25 per hour, with experience.
Schedule: Regular business unit hours. M-F 8:30am-5pm

New employees will be expected to complete and pass IT / Data security and confidential information training modules.

The employee will support UMASS Lowell faculty, students, and staff. Employees will be expected to manage confidential information. Employees are expected to abide by University, Massachusetts State and Federal Law, and will receive training and instruction on these policies.

Minimum Qualifications (Required):

Associate degree, with background in customer support and/or business operations support. Preference to those with previous higher education experience, at either public or private institution.
Excellent organizational skills and ability to maintain priorities
Strong communication skills both orally and in writing
Ability to adapt to new technology.
Experience using a call center phone system desired

Professionalism and respect for confidential information are emphasized. This position will involve interacting with multiple department directors, faculty, students and other support staff in a collaborative environment.

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

Original Job Description

General Summary of Position:

Additional duties: learning, understanding, and upholding university policy regarding university admissions and recruitment.

Position Details:

Employment period: When filled, 6-month appointment, with option to extend another 6 months.
Position is in-person, on-campus.
This is a non-benefitted, part-time position, max hours 18 per week.
Hourly Pay Range: anticipate $20-$25 per hour, with experience.
Schedule: Regular business unit hours. M-F 8:30am-5pm

New employees will be expected to complete and pass IT / Data security and confidential information training modules.

Minimum Qualifications (Required):

Associate degree, with background in customer support and/or business operations support. Preference to those with previous higher education experience, at either public or private institution.
Excellent organizational skills and ability to maintain priorities
Strong communication skills both orally and in writing
Ability to adapt to new technology.
Experience using a call center phone system desired

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

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GPS – Undergraduate Recruitment Support Specialist (Part-Time, Temporary)

Edtech.com's Summary

GPS – Undergraduate Recruitment Support Specialist (Part-Time, Temporary) Full Description

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