The University of Texas Rio Grande Valley
GRADUATE ENROLLMENT GENERALIST
🇺🇸 Edinburg, TX
🕑 Full-Time
💰 TBD
💻 Enrollment
🗓️ September 19th, 2025
Edtech.com's Summary
The University of Texas Rio Grande Valley is hiring a Graduate Enrollment Generalist. This role provides advanced front-line customer service to prospective and current graduate students, managing complex enrollment service transactions and offering detailed counseling about admissions, registration, financial aid, and scholarships.
Highlights
- Provide one-stop advice on admissions, enrollment, and related processes to graduate students.
- Maintain expert knowledge of graduate admission regulations, policies, procedures, and deadlines.
- Collaborate with Graduate College recruitment and retention teams to ensure seamless student transitions.
- Respond to student inquiries via email, phone, and other channels, troubleshooting issues to resolution.
- Process and evaluate graduate student applications and verify documentation accuracy.
- Serve as primary contact for assigned student cases and follow up on pending student information.
- Use standard office equipment in an office environment with occasional travel and weekend work.
- Required education: Bachelor’s degree from an accredited university.
- Required experience: Two years in Enrollment Services or related fields; education may substitute on a 2-for-1 basis.
- Salary commensurate with experience.
GRADUATE ENROLLMENT GENERALIST Full Description
Office Location
The University of Texas Rio Grande Valley
1201 W. University Drive
Human Resources
MASS Building 2nd Floor
Edinburg, TX 78539
The University of Texas Rio Grande Valley
1201 W. University Drive
Human Resources
MASS Building 2nd Floor
Edinburg, TX 78539
Edinburg: (956)665-2451
Brownsville: (956) 882-8205
Office hours:
Monday-Friday
8:00a.m. - 5:00p.m.
Staff Recruitment: careers@utrgv.edu
School of Medicine Recruitment: SOMCareers@utrgv.edu
Graduate Assistantships: assistantships@utrgv.edu
Faculty Recruitment:
College of Engineering & Computer Science: cecs@utrgv.edu
College of Engineering & Computer Science: cecs@utrgv.edu
Robert C. Vackar College of Business & Entrepreneurship: cobe@utrgv.edu
College of Sciences Office of the Dean: cos@utrgv.edu
College of Education and P-16 Integration: cep@utrgv.edu
College of Fine Arts: cofa@utrgv.edu
College of Liberal Arts: liberalarts@utrgv.edu
Website: https://careers.utrgv.edu
GRADUATE ENROLLMENT GENERALIST
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.
Please see Special Instructions for more details.
Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.
Posting Details
Position Information
Posting Number | SRGV8521
Working Title | GRADUATE ENROLLMENT GENERALIST
Number of Vacancies | 1
Location | Edinburg, Texas
Department | Graduate Admissions & Enrollmt
FTE | 1.0
FLSA | Non-Exempt
Scope of Job | To provide advanced front-line customer service to prospective and current graduate students regarding all graduate enrollment services, including but not limited to admissions, registration, select financial aid assistance as well as scholarship information. Responsible for assisting students in successfully completing complex enrollment services transactions and providing specific counseling to students regarding the implications and potential consequences of these transactions.
Description of Duties
• Provides advanced, one-stop advice to students regarding admissions and enrollment processes to prospective and current students using best customer service practices.
• Maintains detailed knowledge and is a subject matter expert of regulations, policies, procedures, and deadlines regarding graduate admission to the university, admissions to specific programs, admissions based on program delivery mode, basic financial aid information, registration, enrollment, and tuition and fees to ensure students receive accurate information.
• Refers students to subject matter experts for financial aid assistance.
• Works closely with Graduate College recruitment and retention teams and personnel to ensure communication between the student and the Graduate College is seamless as students transition from recruitment to admissions, enrollment, and while the student is actively enrolled in a graduate degree program of study.
• Responds to prospective and current student inquiries by email, phone, and other channels using exceptional customer service, and troubleshoots problems to ensure resolution.
• Processes and evaluates student applications and documents that involve verifying large amount of data for accuracy and completeness and matches admission applications with other admission documents, such as transcripts and test scores.
• Initiates contact and follows up on pending information needed by prospective students regarding interest in new programs and connects students with other personnel in Graduate College or other offices across campus as needed.
• Serves as a contact person for assigned student cases.
• Performs other duties as assigned.
Supervision Received | General supervision from assigned supervisor.
Supervision Given | Direct supervision of assigned staff.
Required Education | Bachelor’s degree from an accredited university.
Preferred Education | None.
Licenses/Certifications | None.
Required Experience | Two (2) years’ experience within Enrollment Services (Financial Aid, Registrar, Admissions, Recruitment, Graduate College, or other related field). The experience can be substituted by education on a 2-for-1 basis or a comparable combination of experience and education.
Preferred Experience | None.
Equipment | Use of standard office equipment.
Working Conditions | Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Exerting up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Other | Ability to effectively articulate policies and procedures regarding state, federal and institutional requirements to customers in a clear and concise manner. Excellent customer service skills. Ability to work independently and cooperatively in a diverse, fast-paced office environment.
Physical Capabilities | N/A
Employment Category | Full-Time
Minimum Salary | Commensurate with Experience
Posted Salary | Commensurate with Experience
Position Available Date | 09/19/2025
Grant Funded Position | No
If Yes, Provide Grant Expiration Date |
Working Title | GRADUATE ENROLLMENT GENERALIST
Number of Vacancies | 1
Location | Edinburg, Texas
Department | Graduate Admissions & Enrollmt
FTE | 1.0
FLSA | Non-Exempt
Scope of Job | To provide advanced front-line customer service to prospective and current graduate students regarding all graduate enrollment services, including but not limited to admissions, registration, select financial aid assistance as well as scholarship information. Responsible for assisting students in successfully completing complex enrollment services transactions and providing specific counseling to students regarding the implications and potential consequences of these transactions.
Description of Duties
• Provides advanced, one-stop advice to students regarding admissions and enrollment processes to prospective and current students using best customer service practices.
• Maintains detailed knowledge and is a subject matter expert of regulations, policies, procedures, and deadlines regarding graduate admission to the university, admissions to specific programs, admissions based on program delivery mode, basic financial aid information, registration, enrollment, and tuition and fees to ensure students receive accurate information.
• Refers students to subject matter experts for financial aid assistance.
• Works closely with Graduate College recruitment and retention teams and personnel to ensure communication between the student and the Graduate College is seamless as students transition from recruitment to admissions, enrollment, and while the student is actively enrolled in a graduate degree program of study.
• Responds to prospective and current student inquiries by email, phone, and other channels using exceptional customer service, and troubleshoots problems to ensure resolution.
• Processes and evaluates student applications and documents that involve verifying large amount of data for accuracy and completeness and matches admission applications with other admission documents, such as transcripts and test scores.
• Initiates contact and follows up on pending information needed by prospective students regarding interest in new programs and connects students with other personnel in Graduate College or other offices across campus as needed.
• Serves as a contact person for assigned student cases.
• Performs other duties as assigned.
Supervision Received | General supervision from assigned supervisor.
Supervision Given | Direct supervision of assigned staff.
Required Education | Bachelor’s degree from an accredited university.
Preferred Education | None.
Licenses/Certifications | None.
Required Experience | Two (2) years’ experience within Enrollment Services (Financial Aid, Registrar, Admissions, Recruitment, Graduate College, or other related field). The experience can be substituted by education on a 2-for-1 basis or a comparable combination of experience and education.
Preferred Experience | None.
Equipment | Use of standard office equipment.
Working Conditions | Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Exerting up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Other | Ability to effectively articulate policies and procedures regarding state, federal and institutional requirements to customers in a clear and concise manner. Excellent customer service skills. Ability to work independently and cooperatively in a diverse, fast-paced office environment.
Physical Capabilities | N/A
Employment Category | Full-Time
Minimum Salary | Commensurate with Experience
Posted Salary | Commensurate with Experience
Position Available Date | 09/19/2025
Grant Funded Position | No
If Yes, Provide Grant Expiration Date |
Posting Detail Information
EEO Statement | It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants | Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.
Additional Information | UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Regulatory Affairs.
Quick Link | https://careers.utrgv.edu/postings/48584
Special Instructions to Applicants | Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.
Additional Information | UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Regulatory Affairs.
Quick Link | https://careers.utrgv.edu/postings/48584
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
- Are you now, or previously, employed by The University of Texas System or any of its institutions?
- Yes - I currently am employed by the UT System or its institutions
- Yes - I have previously been employed by the UT System or its institutions
- No - I have never been employed by the UT System or its institutions
- Are you a current UTRGV employee?
- Yes
- No
- Please select your highest level of completed education.
- 6th grade education
- 10th grade education
- High School Diploma or GED
- Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours
- Bachelors Degree from an accredited university
- Masters Degree from an accredited university
- Ph. D. or other terminal degree from an accredited university
- None of the above
- Please provide the field of study for your education:
(Open Ended Question) - Do you meet the minimum requirements for this position?
- Yes
- No
- Please indicate the number of years of work experience you have directly related to the position in which you are applying for:
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
- 10 years
- Over 10 years
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Curriculum Vitae
- Unofficial Transcripts
- Reference Letter 1
- Reference Letter 2
- Reference Letter 3
- Certifications and Licenses
- Training Certificates
- Other Document
- List of 3 References
- Unofficial Transcripts 2
- Unofficial Transcripts 3
- Letter of Interest
- Unofficial Graduate Transcripts
- Additional Document
Similar Jobs
Admissions Coordinator, Zucker School of Medicine at Hofstra/Northwell
Hofstra University
🇺🇸 Hempstead, NY
Admissions Outreach and Engagement Manager, Zucker School of Medicine at Hofstra/Northwell
Hofstra University
🇺🇸 Hempstead, NY
Admissions Specialist
Utah State University
🇺🇸 Logan, UT
Enrollment Counselor Specialist
Western Governors University
🇺🇸 Remote - US
Admissions Representative - CCC
Concorde Career Colleges
🇺🇸 San Diego, CA
