Graduate Information Technology Technician

🇺🇸 Villanova, Pennsylvania 🕑 Part-Time 💰 $15 per Hour 💻 Information Technology 🗓️ October 5th, 2026

Edtech.com's Summary

Villanova University is hiring a Graduate Information Technology Technician. This graduate student position delivers advanced technical support via phone, chat, and in-person interactions to the university community, while mentoring fellow student employees and managing support requests through the TeamDynamix ticketing system.

Highlights

Provide technical support to Villanova University community via phone, chat, and in-person.
Serve as mentor and escalation point for other student technicians.
Manage and record support tickets using TeamDynamix (TDX) system.
Diagnose and resolve hardware, software, network, and account-related issues.
Assist with account administration and operational support for enterprise systems.
Work independently with minimal supervision and exercise sound judgment.
Adhere to university security, privacy, compliance, and data protection standards.
Minimum one year of prior IT support, customer service, or technical troubleshooting experience preferred.
Excellent written and verbal communication skills required.
Position offers $15.00/hour wage and includes summer, fall, and spring semesters, with all training provided.