Edtech.com's Summary

Arizona State University is hiring a Graduate Programs Student Services Support Coordinator. The role involves advancing student enrollment, retention, and graduation by coordinating admissions and advising processes, supporting online master’s programs, and engaging in outreach efforts. The coordinator works closely with students, faculty, and staff to facilitate orientations, program initiatives, and cross-program advising partnerships, relying heavily on technology and data to monitor student progress and respond to inquiries.

Highlights

Advances student enrollment, retention, and graduation through admissions and advising coordination.
Supports online master’s degree programs and accelerated master's pathways.
Delivers student advising via phone, email, face-to-face, and virtual meetings.
Manages application processes, admission decisions, and enrollment assistance using PeopleSoft and Salesforce.
Connects students with campus resources including financial aid, tutoring, counseling, and career services.
Monitors student progress and partners on probation and dismissal procedures.
Builds cross-program advising partnerships and contributes to degree pathway development.
Relies on data to inform retention strategies and outreach efforts.
Requires a bachelor's degree with three years of relevant experience or equivalent; master’s degree preferred.
Experience with Salesforce, PeopleSoft, Graduate Application Review, and advising master's and doctoral students is desired.
Position salary range is $48,000 to $54,000 per year, depending on experience.

Graduate Programs Student Services Support Coordinator Full Description

Job Profile:Student Support Specialist 2

Job Family:Student Support Services

Time Type:Full time

Max Pay - Depends on experience:$54,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description:

The School of Social and Family Dynamics is seeking an innovative, student-focused professional to join our team as a Graduate Programs Student Services Support Coordinator. Our School offers online and immersion graduate programs in Family and Human Development and Sociology, with additional certificates and programs in development. This position will focus primarily on supporting our online master's degrees and accelerated master's pathways.

The Graduate Programs Student Services Support Coordinator plays a key role in advancing student enrollment, retention, and graduation by coordinating admissions and advising processes, supporting graduate programs, and engaging in outreach efforts. This role requires initiative, independent judgment, and strong attention to detail to manage multiple priorities in a dynamic academic environment. The position works closely with students, faculty, and staff as a central resource for both prospective and current students, contributing to orientations, program initiatives, and university-wide strategic goals. In addition, the Graduate Programs Student Services Support Coordinator will build and sustain cross-program advising partnerships, contribute to the development of coordinated degree pathways, and assist in establishing shared advising protocols to strengthen collaboration across programs. The role also relies heavily on technology and data, including monitoring student progress, responding promptly to student inquiries, and executing time-sensitive projects.

This position offers the opportunity to collaborate across diverse programs while directly supporting the success and growth of the School's graduate community.

Days and Schedule: Typical work schedule is Monday - Friday, with some evenings and weekends required (based on program schedule and needs). Flexible work options, ranging from alternate work schedules to hybrid remote work schedules, will be available after a brief onboarding period (subject to approvals per ASU policy). Note: Hybrid work is an arrangement where employees spend a minimum of 60% of their regular work week at their primary ASU work location. Dean or vice president-level approval is required.

Position Salary Range: $48,000 to $54,000 per year; DOE

Essential Duties:

Deliver comprehensive student advising and support for online master's programs, including accelerated pathways.
Provide high-quality support to prospective, incoming, and current students through timely communication (phone, email, face-to-face, virtual), curriculum guides, and presentations/workshops.
Assist students with completing the application process and partner with the recruitment team and other units at ASU to track application materials. Assist students with course overrides and capacity overrides as appropriate.
Process admission decisions in PeopleSoft, send welcome materials to students, and assist students with enrollment.
Provide consistent outreach and communication to the student population regarding enrollment and other high-priority initiatives.
Process administrative transactions on behalf of students and interpret and enforce policies and procedures.
Connect students with campus resources (e.g., financial aid, tutoring, counseling and career services) and provide academic guidance and problem-solving.
Monitor and support satisfactory student progress by guiding students through degree planning/course selection, reviewing plans of study, and partnering with the Director of Graduate Studies on probation/dismissal procedures as needed.
Document and monitor student files, records, and advising notes (interactions, appointments, advising activities, and outcomes) in university systems such as PeopleSoft, Salesforce, and iPOS.
Provides administrative support for students' capstone experiences, including assisting with required forms, approvals, and related processes.
Contribute to the development and implementation of academic programs and advising policies.
Build and maintain cross-program advising partnerships to design coordinated degree pathways, establish shared advising protocols, and ensure warm handoffs between programs.
Utilize institutional data to monitor student success metrics and inform retention strategies and outreach efforts.
Engage in scheduled meetings, trainings, and committees as needed, and represent the program at college/unit events, including recruitment and student-success initiatives. Perform other duties as assigned to ensure the continuity of program operations and to meet evolving program needs.
Work closely and collegially with academic unit faculty and staff to support comprehensive student success.
Perform other duties as assigned to ensure the continuity of program operations and to meet evolving program needs.

Desired Qualifications:

Evidence of a master's degree in education/higher education, student affairs, or related field.
Experience advising online and immersion campus students in a higher education setting.
Experience advising master's and doctoral students.
Demonstrated knowledge of international student policy and the needs of the international student population.
Experience in discussing financial aid, registrar requirements, veterans' benefits, and academic progress with students.
Demonstrated knowledge of Graduate College policies and procedures.
Experience and efficiency working with and using Salesforce, PeopleSoft and Graduate Application Review.
Evidence of proven success in advising students via Salesforce, phone communication, virtual and in-person meetings.
Experience in completing a multi-step process with attention to detail.
Experience in changing environments while maintaining a positive and productive outlook.
Experience in contributing to team morale and engaging team and supervisor in constructive conversation.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%)
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%)
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.
Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Department Statement:

The School of Social and Family Dynamics is an academic unit within the College of Liberal Arts and Sciences, which is the largest college at ASU and is organized in a divisional structure comprised of humanities, natural sciences, and social sciences. The atmosphere is collegial, priorities are fluid, and demands for assistance come from many directions. Our school offers a variety of degree programs in Family and Human Development and Sociology. Our faculty are at the cutting edge of their fields and are devoted to finding solutions to today's most difficult and important problems. The work of the school, however, is not focused entirely on problems. We address the positive outcomes associated with development, families, and social institutions. Understanding individual, family, and social strengths and resilience is critical to promoting and improving well-being and health. For more information on the Sanford School, please visit our website at https://thesanfordschool.asu.edu.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$15435.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description