Edtech.com's Summary

Arizona State University is hiring a Graduate Support Coordinator. This role coordinates graduate student support functions, liaises with academic units, advises on policies and program requirements, and leads projects and training to enhance graduate student progress and service efficiency across the university.

Highlights

Acts as liaison between Graduate College and academic unit graduate student advisors.
Advises academic unit heads, faculty, and staff on graduate student issues, policies, and program requirements.
Reviews and approves graduate student plans of study (iPOS) for compliance and resolves discrepancies.
Facilitates regular meetings, provides training, and offers customer service to graduate support staff.
Analyzes petitions for exceptions or changes and manages forms for exceptions, course changes, and degree conferral issues.
Collaborates with Graduation Office for resolving degree conferral barriers.
Prepares analytical and custom reports to assist academic unit advisors.
Utilizes student support software including PeopleSoft, WebXtender, Salesforce, analytics, and dashboards.
Requires a Bachelor's degree plus three years' experience or equivalent; Master's degree preferred.
Preferred experience includes academic advising, strong communication, critical thinking, and knowledge of ASU graduate policies and iPOS.

Graduate Support Coordinator Full Description

Job Profile:Academic Advisor 2

Job Family:Academic Advising

Time Type:Full time

Max Pay - Depends on experience:$60,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.

Job Description:

Position Salary Range:

48,600 - 60,000 per year; DOE

About the Role

The Graduate College seeks a motivated, service-oriented person with great problem-solving and people skills to join our team of Graduate Support Coordinators. This position is responsible for coordinating graduate student support functions and working with graduate support staff in academic and administrative offices across the university. This position primarily assists academic unit graduate student advisors, but also works with academic unit heads, committee chairs, faculty, and staff by answering inquiries, providing guidance on processes and interpretation of policies, and resolving student and automation issues.

Essential Duties:

Acts as a liaison between the Graduate College and assigned academic unit graduate student advisors. Initiates, develops, and sustains positive relations with graduate directors and graduate support staff.
Advises academic unit heads, committee chairs, faculty, and staff on graduate student issues and processes, including but not limited to:
Inquiries regarding program requirements
Interpretation of policies
Strategies to assist student progress towards completion
Review of petitions for exceptions or changes; performs research and fact finding to ensure a thorough understanding of the request
Evaluates and analyzes services related to document review and analysis, including foreign transcripts and documentation
Reviews and approves all graduate student plan of study (iPOS) to ensure compliance with established degree requirements including, but not limited to: coursework, committee and culminating experience; identifies and resolves discrepancies to ensure plan is consistent with program.
Schedules, leads and facilitates regular status meetings with academic unit advisors; prepares informational materials and presentations, responds to inquiries regarding policy interpretation and/or exceptions. Provides training and customer service to graduate support staff.
Works closely with Graduate Support Coordinator, Sr and Associate Director to develop ideas, concepts, and tactics necessary to further understanding, support, and awareness of complex issues. Develops recommendations for improving accuracy and efficiencies.
Reviews petitions for exceptions or changes to plan of study to determine validity of request; as appropriate, requests additional follow-up materials from unit to ensure request does not compromise integrity of program; provides response to unit.
Provides analytical reports to academic unit advisors of activity; works closely with analytics function to request ad hoc and/or custom reports based on stated needs of academic unit advisors.
Reviews and processes forms and petitions for various processes such as exceptions, changes to plan of study, and course change requests.
Works closely with Graduation Office during semester close; works with academic units to obtain resolution of issues preventing degree conferral by the Graduation Office.
Reviews and processes Masters in Passing request forms; verifies information and updates student academic records to reflect achievement to facilitate the completion of iPOS by students
Reviews Course change requests to ensure iPOS meets requirements, different categories are correctly identified and reviews justification for change to ensure ongoing integrity of degree and program.
Researches, prepares and implements special projects as assigned.
Other duties as assigned

Why Join Us

ASU's Graduate College is at the forefront of advancing graduate education and research at the nation's most innovative university. In this role, you will directly contribute to building a supportive, inclusive workplace culture that enables our staff, faculty, and students to thrive. You'll have the opportunity to shape policies and practices that impact thousands of graduate assistants and postdocs across the university, while also influencing the future of graduate education nationally.

ASU offers a very generous benefits package, including comprehensive health and retirement benefits, over four weeks of vacation per year, twelve weeks of paid parental leave, a substantial tuition discount and many professional development opportunities. For more information about benefits and the total value of the compensation package visit https://cfo.asu.edu/benefits and https://cfo.asu.edu/compensation-estimator.

Business hours for the Graduate College are Monday - Friday, 8:00 a.m. - 5:00 p.m. ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market. The Graduate College may have flexible work options available, such as staggered start and stop times, and possibly hybrid work where employees spend a portion of their regular workweek at their primary ASU work location and a portion working remotely.

Desired Qualifications:

Master's degree
Previous experience in higher education, especially with academic advising or providing support for students; support for graduate students
Skill in problem-solving in a fast-paced environment
Evidence of strong attention to detail
Experience in effectively organizing, prioritizing, and completing work activities
Demonstrated ability to work independently and be self-directed
Evidence of effective verbal and written communication, including being able to clearly articulate interpretation of policies, to identify and communicate potential options, and to tactfully deny requests when necessary
Ability to think critically, exercise sound judgment, and deal with ambiguity
Experience in establishing and maintaining effective working relationships while also demonstrating sensitivity to needs of a diverse student population
Previous experience reviewing, interpreting, and communicating policies and procedures; knowledge of ASU Graduate College policies and procedures
Experience utilizing student support software such as PeopleSoft, WebXtender, Salesforce, analytics, dashboards
Demonstrated knowledge of the ASU interactive plan of study (iPOS)
Demonstrated knowledge of academic programs, colleges and departments university-wide
Experience in rapidly adapting to new technology, practices, policies and methods
Experience presenting to groups

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to walk or travel moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. May be required to perform tasks in the field within and/or across University campuses. Ability to clearly communicate to perform essential functions.

Department Statement:

The ASU Graduate College works collaboratively across all colleges to promote and support the integrity, quality, and vitality of ASU graduate programs including master's degrees, professional degrees, and doctoral degrees. Our goal is to ensure university-wide standards of academic excellence, access, and equity in graduate programs and to enhance the impact of ASU's graduate students and graduate education within the state, national, and global arenas. Central to this vision is the enhancement of the diversity of ASU's graduate population as well as the development of innovative transdisciplinary graduate programs across the university.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$19667.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description