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UNC Health
HCS Instructional Designer - Willow/Pharmacy
🇺🇸
Hybrid - Morrisville, North Carolina
🕑
Full-Time
💰
$31 - $45
per Hour
💻
Instructional Design
🗓️
October 29th, 2026
Edtech.com's Summary
UNC Health is hiring an HCS Instructional Designer - Willow/Pharmacy. This role designs, develops, and delivers EMR training programs focused on pharmacy workflows within Epic, supporting both inpatient and outpatient settings. The position also involves analyzing workflows, managing training projects, and facilitating communication regarding process changes with staff.
Highlights
- Designs and develops EMR training content tailored to pharmacy workflows using instructional design best practices.
- Supports pharmacy operations in both acute care (central pharmacy, sterile compounding, clinical verification) and retail care (prescription intake, insurance adjudication, patient counseling) environments.
- Builds and maintains training environments and delivers training on EMR applications, including order verification, medication administration, and e-prescribing.
- Manages EMR training projects, including scheduling, resource allocation, and cross-department collaboration.
- Requires proficiency with Epic systems; Epic certification must be obtained within six months of hire.
- Associate's degree in Adult Education, Business Administration, or a related field is required.
- No prior experience required; however, knowledge of instructional design and pharmacy workflows preferred.
- Supports user problem-solving and serves as a liaison between users and project teams to improve operational systems.
- Salary range is $31.04 to $44.62 per hour, based on experience and internal equity.
HCS Instructional Designer - Willow/Pharmacy Full Description
HCS Instructional Designer - Willow/Pharmacy
Job ID: 234154
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
Location: Morrisville, NC
Facility/Division: Shared Services
Status: Full Time
Shift: Day Job
Job Description
Description
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
This position is responsible for analysis, design, and simulation of the EMR system. Creates, conducts, and maintains training programs related to EMR. Creates process change by integrating new processes with existing procedures. Communicates with staff and participates in the implementation of these changes with impacted teams.
This position is responsible for analysis, design, and simulation of the EMR system. Creates, conducts, and maintains training programs related to EMR. Creates process change by integrating new processes with existing procedures. Communicates with staff and participates in the implementation of these changes with impacted teams.
The ideal candidate will demonstrate strong expertise in Instructional Design with a focus on Pharmacy workflows within Epic, including the support of both inpatient and outpatient environments. This individual must bridge two distinct pharmacy models: acute care (central pharmacy, sterile compounding, clinical verification) and retail care (prescription intake, insurance adjudication, patient counseling). This role requires experience designing and delivering training solutions that support order verification, medication administration, barcode scanning, e-prescribing, and retail dispensing.
Responsibilities:
1. Analyzes, tests, and selects courseware design software and training techniques to be used. Designs training program collateral. Develops and programs online courseware and assessments that support the specific work requirements of the user. Adapts training design materials to align with the user's level of responsibility. Analyzes operational process and workflows essential to curriculum design.
2. Builds, tests, and maintains the training environment.
3. Conducts training/instruction of EMR applications, methods, and processes.
4. Develops and manages project tasks on EMR, ensuring the development/creation of training programs. Identifies required activities and task dependencies across departments, resolving process issues, managing schedules, and collaborating with ISD, members of the project team and targeted users. Defines the EMR application as it relates to the organization's specific work flows.
5. Develops short and long-term training schedules ensuring appropriate resources are secured and proper communications are released advertising availability of training.
6. Develops training plans, manner of delivery, and instructional methods, including tools, tips, and other ideas promoting user self-reliance. Manages updates to policy and procedure documentation related to training.
7. Plans, schedules, supports and communicates project goals, milestones, and deliverables.
8. Provides user support. Serves in a liaison capacity with the user community on problem solving and identifying improvement to new and existing operational systems.
1. Analyzes, tests, and selects courseware design software and training techniques to be used. Designs training program collateral. Develops and programs online courseware and assessments that support the specific work requirements of the user. Adapts training design materials to align with the user's level of responsibility. Analyzes operational process and workflows essential to curriculum design.
2. Builds, tests, and maintains the training environment.
3. Conducts training/instruction of EMR applications, methods, and processes.
4. Develops and manages project tasks on EMR, ensuring the development/creation of training programs. Identifies required activities and task dependencies across departments, resolving process issues, managing schedules, and collaborating with ISD, members of the project team and targeted users. Defines the EMR application as it relates to the organization's specific work flows.
5. Develops short and long-term training schedules ensuring appropriate resources are secured and proper communications are released advertising availability of training.
6. Develops training plans, manner of delivery, and instructional methods, including tools, tips, and other ideas promoting user self-reliance. Manages updates to policy and procedure documentation related to training.
7. Plans, schedules, supports and communicates project goals, milestones, and deliverables.
8. Provides user support. Serves in a liaison capacity with the user community on problem solving and identifying improvement to new and existing operational systems.
Other Information
Education Requirements:
● Associate's degree in Adult Education, Business Administration or related field
Licensure/Certification Requirements:
● No licensure or certification required.
● Epic certification within six (6) months from date of hire.
Professional Experience Requirements:
● No prior experience required.
Knowledge/Skills/and Abilities Requirements:
● Associate's degree in Adult Education, Business Administration or related field
Licensure/Certification Requirements:
● No licensure or certification required.
● Epic certification within six (6) months from date of hire.
Professional Experience Requirements:
● No prior experience required.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: ISD Training User Support
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $31.04 - $44.62 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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