Pearson
Head of Partner Success
Edtech.com's Summary
Pearson is hiring a Head of Partner Success to lead customer partnerships, growth, and contract delivery within its School Assessment division. The role involves managing a team responsible for account growth and health, developing partner strategies, ensuring delivery excellence, and driving expansion while collaborating with cross-functional teams.
Highlights
- Lead partner strategy and growth for a portfolio of education sector accounts with 100% retention and expansion targets.
- Manage relationships with key stakeholders including state governments and education leaders.
- Drive revenue growth through lead cultivation and contract execution in partnership with sales teams.
- Monitor education policy and market dynamics to adjust growth strategies accordingly.
- Oversee end-to-end contract delivery including scope, schedule, risk, and financial performance.
- Serve as the executive escalation point for delivery and financial issues.
- Lead and develop a team of leaders, managing hiring, coaching, and talent development.
- Contribute to strategic planning and align internal teams to partner needs.
- Require strong leadership experience in US K-12 customer success and account management with proven revenue growth results.
- Compensation ranges from $190,000 to $225,000 base salary with eligibility for an annual incentive plan.
Head of Partner Success Full Description
Head of Partner Success
United States (Remote)
Job Description
Head of Partner Success - School Assessment
About the role
Pearson is seeking a results-driven, enterprise-level leader to oversee customer partnerships, health and retention, and drive business growth in a market leading educational assessment organization. As Head of Partner Success, you’ll lead a team of leaders accountable for the growth and overall health of a portfolio of existing partner accounts—owning both relationship strategy and end-to-end contract delivery.
As a strategic force at the intersection of partner trust, delivery excellence, and growth, you’ll empower teams to execute with clarity and speed. This role reports to the Managing Director, Pearson School Assessment, and is about more than relationship management—it’s about reimagining how we serve partners, solve complex problems, and expand assessment solutions that support educators and improve learning outcomes nationwide.
What you’ll do
- Lead partner strategy and growth across a portfolio of existing accounts, with accountability for 100% retainment of accounts, expansion growth expectations, and overall account health.
- Foster a team of trusted relationship stewards who own key stakeholders (e.g., state government, state education leaders, advocacy groups, industry organizations, policy influencers) and serve as a trusted senior advisors.
- Drive expansion within current customers by identifying, cultivating, and converting leads into opportunities and fully executed contracts—partnering closely with New Ventures & District Partnerships.
- Anticipate market and policy dynamics by monitoring education policy, assessing risk, and adapting growth strategies accordingly.
- Ensure delivery excellence by owning end-to-end contract delivery (scope, schedule, requirements, risks, and financial performance) in close collaboration with cross-functional teams.
- Serve as the executive escalation point for delivery issues and significant financial impacts within existing contracts.
- Lead and develop leaders, including hiring, coaching, performance management, and building a strong talent pipeline across Partner Success.
- Shape strategy by contributing to strategic planning, developing business cases for new offerings, and aligning internal teams to execute against partner needs.
What you’ll bring
- Significant leadership experience in US K12 customer/partner success, account management, client services, program delivery, or a comparable role within a complex, multi-stakeholder environment.
- Proven track record of growing revenue within existing accounts (renewals, expansions, upsell/cross-sell) while improving customer outcomes and relationship health.
- Experience leading transformation—driving new ways of working, scalable operating rhythms, and change adoption across teams.
- Executive presence and credibility with senior external stakeholders, including public-sector or education leaders.
- Demonstrated ability to lead leaders overseeing an organization of over 250 professionals —building high-performing teams, setting clear expectations, coaching, and developing talent.
- Strong operational rigor: ability to oversee delivery against contractual commitments and manage scope, risk, and financial performance.
- Comfort navigating ambiguity, competing priorities, and high-visibility escalations.
Preferred qualifications
- 10+ years of leadership experience in K–12 assessment, EdTech, curriculum, or education services—especially in state or large district contexts.
- Knowledge of education policy and procurement cycles (e.g., RFPs), and the ability to translate policy/market shifts into account strategy.
- Experience partnering with sales, product, and delivery/operations teams to build solutions, business cases, and scalable programs.
- Background managing portfolios with complex contracts, high compliance expectations, and multiple internal workstreams.
Why Pearson
At Pearson, our purpose is simple: to add life to a lifetime of learning. In this role, you’ll sit at the intersection of partner trust, delivery excellence, and growth—helping school systems succeed while scaling impact across a large, mission-driven assessment portfolio.
Work location
This is a remote role based in the United States. Regular travel is expected.
Benefits at a Glance
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum US base full-time base salary range is from $190-$225k
This position is eligible to participate in an annual incentive plan and information on benefits offered is here.
Applications will be accepted through Weds 5th June. This window may be extended depending on business needs.
Apply today and imagine the impact you can make
Job Info
- Job Identification
- 24357
- Job Category
- Go To Market
- Job Schedule
- Full time
- Posting Location
- United States
(Remote)
Similar Jobs
IT Client Support Specialist
North Carolina State University
🇺🇸 Hybrid - Raleigh, NC
Account Manager
Elsevier
🇺🇸 Hybrid - MA
Enterprise Client Success Manager
ClassWallet
🇺🇸 Remote - US
Account Manager Health
Wiley
🇺🇸 Remote - FL
Enterprise User Engagement Customer Success Specialist
MathWorks
🇺🇸 Natick, MA
