Edtech.com's Summary

Elsevier Inc. Company is hiring a Health System Account Manager. The role involves managing a portfolio of healthcare clients by building long-term relationships, ensuring product adoption, minimizing churn, and identifying growth opportunities through proactive engagement, strategic expansion, and consultative selling of clinical SaaS solutions.

Highlights

Responsible for retention through engagement strategies, health checks, and business reviews.
Analyze product usage and satisfaction to secure renewals and mitigate churn risks.
Identify and lead upselling and expansion opportunities aligned with customer goals.
Build trusted relationships across clinical, administrative, and IT stakeholders.
Lead end-to-end sales processes for renewals and expansions using Salesforce CRM.
Collaborate with Sales Executives and Customer Success and support coaching and mentoring.
Requires 2+ years in healthcare sales or account management, preferably with SaaS solutions.
Skills needed: Salesforce CRM, Microsoft Office (Excel, PowerPoint, Word), strategic communication, and presentation.
Bachelor’s degree required; MBA is a plus; travel up to 30% may be required.
Compensation: U.S. Base Pay Range $54,200 - $90,400; Total Target Cash $83,300 - $139,000.

Health System Account Manager Full Description

Sales Account Manager, Clinical Solutions (Health)

Drive Growth. Make an Impact. Transform Healthcare.

Are you passionate about healthcare and ready to take your sales career to the next level?

Do you thrive on building relationships, solving challenges, and helping customers succeed?

Join Elsevier's Clinical Solutions sales team as a Sales Account Manager and play a key role in delivering innovative SaaS solutions backed by Elsevier's highly trusted evidence-based content to hospitals, healthcare systems, and home health organizations across the United States and Canada.

Your Mission

As a Sales Account Manager with a portfolio of healthcare clients, you'll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account.

Your Core Responsibilities

Retention First:

Develop and deliver proactive engagement strategies, health checks, and business reviews.
Analyze product usage and satisfaction to ensure renewals and long-term value.
Identify risk signals early and take action to mitigate churn.
Negotiate contracts that are mutually beneficial to both the customer and Elsevier

Strategic Expansion:

Identify upselling and expansion opportunities aligned with customer goals.
Position additional Clinical Solutions products to meet emerging needs through consultative selling.
Lead sales motions from discovery through negotiation and closing.

Relationship Management:

Build deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
Serve as a consultative partner aligned to client objectives.
Study market trends and become an industry expert within your designated health system region

Sales Execution & Enablement:

Own the end-to-end sales process for renewals and expansions.
Coach sales executives on expansion opportunities that meet customer needs
Accurately forecast and manage pipeline using Salesforce CRM.

Internal Collaboration:

Work closely with Sales Executives and Customer Success to drive results.
Share market feedback and help shape product improvements.
May support coaching, mentoring and training of new team members

What We're Looking For

2+ years of experience in healthcare sales or account management - ideally selling SaaS technology or information solutions to hospitals or health systems
Proven success in renewal management, upselling, or cross-selling
Confidence when presenting to and influencing clinical, operational, and executive stakeholders
Strong presentation, communication, and strategic thinking skills
Ability to thrive in a fast-paced, deadline-driven environment
Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word)
Bachelor's degree required
MBA is a plus
Adopts sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
Be able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers

Why Elsevier Clinical Solutions?

Elsevier is a global leader in health and science information, providing over 25% of the world's clinical content. Our Clinical Solutions help millions of healthcare professionals make evidence-based decisions that improve patient outcomes.

We offer:

Comprehensive health, retirement, and family benefits
A flexible, remote-first work culture
Career growth and learning opportunities
A diverse, mission-driven team passionate about healthcare

Join Us

Be a part of something bigger. Help healthcare organizations make better decisions, improve patient care, and shape the future of clinical excellence.

Apply now and start your sales journey with Elsevier Clinical Solutions.

U.S. National Base Pay Range: $54,200 - $90,400. Total Target Cash Range: $83,300 - $139,000. Geographic differentials may apply in some locations to better reflect local market rates.Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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Original Job Description