University of Florida
Help Desk Analyst
🇺🇸 Gainesville, FL
🕑 Full-Time
💰 $19 - $20 per Hour
💻 Customer Support
🗓️ August 20th, 2025
Edtech.com's Summary
- Provide technical assistance and troubleshooting for complex IT issues to all UFIT users.
- Deliver excellent customer service via phone, email, ticketing system, and chat.
- Work assigned shifts including weekend shift on Sunday from 11am to 8pm.
- Required qualifications: Associate's degree or high school diploma with two years of related experience.
- Preferred experience includes prior call center or help desk work and strong customer service skills.
- Excellent written and verbal communication skills are preferred.
- Expected salary ranges from $19.16 to $20.00 per hour based on education and experience.
- Work within the Academic Technology unit, part of UFIT which supports teaching, learning, and research with advanced IT systems.
- Work involves supporting state-of-the-art enterprise IT systems including SEC and SUS universities.
- Criminal background screening is required; work visa sponsorship not available.
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