Help Desk Lead

🇺🇸 Norfolk, VA 🕑 Full-Time 💰 $58K - $69K 💻 Information Technology 🗓️ March 20th, 2026

Unix

Edtech.com's Summary

Old Dominion University is hiring a Help Desk Lead. The role involves serving as the technical lead for the IT Help Desk by analyzing business processes, recommending technology solutions to improve customer service and problem resolution, and providing comprehensive technical support to faculty, staff, and students. Additionally, the position includes responsibilities for installing, upgrading, and maintaining the Help Desk’s incident tracking software and knowledge base applications.

Highlights

Lead IT Help Desk operations and enhance customer service through technology improvements.
Provide technical support for faculty, staff, and students using various hardware and software platforms.
Manage installation, upgrades, and maintenance of incident tracking and knowledge base systems.
Required knowledge includes Microsoft operating systems, Internet-based applications, and some Apple hardware/software troubleshooting.
Experience troubleshooting multiple software applications and mobile platform technologies is essential.
Strong skills in project and technical leadership, time management, and training delivery are necessary.
Preferred certifications: CompTIA A+, Security+, Network+, or equivalent experience.
Salary range: $57,733 - $68,809 annually.
Experience in a technology support center and familiarity with higher education environments is desired.
Role considered essential; incumbents may be required to work during university closures.