Edtech.com's Summary

Podium Education is hiring a HelpHub Specialist. The role involves providing students with timely and constructive support through chat and video interactions, reviewing assignments, and adapting to evolving course content and technology to help students succeed in their academic goals.

Highlights

Provide prompt support and feedback to students via chat and video, enhancing their learning experience.
Review and offer actionable feedback on assignments related to digital marketing, data analytics, coding, or web development.
Stay updated on course and platform changes to maintain accurate and relevant assistance.
Navigate various online tools and platforms efficiently, including CMS, LMS, and CRM systems.
Required to have completed both parts of a specific track like Digital Marketing, Data Analytics, Coding for Data, Web Development, or Career Rotation.
Part-time seasonal position from mid-August to early December, requiring 15-20 hours per week including weekends.
Starting compensation at $16 per hour with opportunities for career growth within the company.
Preferred experience includes tutoring, teaching, or professional application of relevant skills.
Technical requirements include access to high-speed internet, a computer (Mac, Windows, or Chromebook), headset, and webcam.
Work collaboratively with a dynamic team in a startup environment focused on reshaping higher education.

HelpHub Specialist Full Description

HelpHub Specialist

Part time

Remote

HelpHub Specialist
Austin | Phoenix | Remote, Part time | Seasonal
Part-time, seasonal employment:

August 17 - December 4 Dates may change depending on student enrollment

At Podium Education we believe every student deserves opportunities to develop in-demand skills that pave the way to a successful career. Through our flagship program, The Global Career Accelerator, we partner with universities to offer students credit-bearing online courses that ensure they are career-ready.

We are expanding our teaching team to meet the demands of our growing student population with opportunities for HelpHub Specialists across all of our Tracks. HelpHub Specialists support students with academic questions on assignments and projects.

The time commitment is approximately 15-20 working hours per week, and weekend work is required.
*Please note that this opportunity is only available to those who have completed both Parts (courses) for one of the following Tracks:

Digital Marketing
- Part 1: Ecommerce Marketing with Shopify
- Part 2: Customer Acquisition
Data Analytics
- Part 1: Intro to Data Analytics
- Part 2: Data Visualization with Tableau
Coding for Data
- Part 1: Data Wrangling with SQL
- Part 2: Intro to Python for Data
Web Development for Everyone
Career Rotation

Position Overview:

As a HelpHub Specialist, you’ll play an essential role in supporting student success by delivering timely, accurate, and meaningful guidance through chat and video interactions. You’ll be responsible for providing high-quality feedback on assignments, assisting with platform and coding questions, and helping students navigate course content and tools. This position requires a tech-savvy, detail-oriented individual who is adaptable to frequent updates and committed to going above and beyond in helping students achieve their academic goals.

Job Description:

HelpHub Specialist (online tutor) Key Responsibilities:

Student Support via Chat:
- Provide prompt and helpful responses to student inquiries, delivering resolutions through live chat and video as needed.
- Ensure students feel supported, confident, and motivated by creating a positive and encouraging experience.
Assignment Feedback:
- Review and provide timely, constructive feedback on student assignments, focusing on clarity, accuracy, and completeness.
- Identify areas where students can improve, offering actionable suggestions to support their learning and growth.
Adapt to Evolving Course Content and Platforms:
- Stay current with updates to track content, coding syntax, and platform changes to provide accurate support.
- Demonstrate flexibility and a quick learning curve to adapt to any modifications or new tools introduced.
Technology Proficiency:
- Comfortably navigate multiple systems, tools, and platforms used in our courses.
- Utilize tech resources efficiently to enhance response speed, accuracy, and overall service quality.
Additional Responsibilities:
- Take on additional tasks and responsibilities as assigned, contributing to the overall improvement and efficiency of the HelpHub team.
- Participate actively in team projects, feedback sessions, and other collaborative initiatives.

Required Qualifications

Student-Centric Focus: Strong commitment to supporting student success and providing an exceptional learning experience.
Detail-Oriented: Thorough in reviewing assignments and providing feedback; attentive to nuances in student questions.
Tech Savvy: Comfortable working with various online tools, including platforms with evolving coding syntax and functionality.
Adaptable and Proactive: Quick to adjust to changes in track content and platform features, with a willingness to take on new challenges and tasks.
Efficient Multitasking: Ability to balance multiple student inquiries, maintaining timely responses without sacrificing quality.
Track-Specific Expertise: Must have completed and excelled in both parts of one of the following tracks:
- Digital Marketing (Shopify and Meta Ads)
- Web Development (HTML, CSS, JavaScript)
- Data Analytics (Excel and Tableau)
- Coding for Data (SQL, Tableau, Python)
- Career Rotation

Preferred Qualifications

Experience tutoring or teaching.
Experience applying digital marketing, data analytics or coding/web development skills professionally.
Completed more than one Track of The Global Career Accelerator

Technical Requirements

Access to a high-speed internet connection
Hardware:
- Mac, Windows PC, or Chromebook
- Headphones or Headset
- Webcam

Compensation & Benefits

Hourly Compensation: Starting at $16 per hour, with weekend availability required.
Career Growth Opportunities: Potential for advancement within the company and opportunities to develop professionally as part of a dynamic team.
Collaborative and Talented Team: Work alongside talented and intelligent co-workers in a supportive and stimulating environment.
Impactful Work: Contribute to reshaping the college experience and positively influencing student outcomes.
Startup Environment: Gain hands-on experience in a fast-paced startup, learning about diverse aspects of business operations and startup culture.
Technical Skill Development: Build expertise navigating backend systems, including Communication Management Systems (CMS), Learning Management Systems (LMS), and Customer Relationship Management (CRM) tools, and various productivity software.
Hands-On Skill Application: Reinforce and expand digital marketing, coding/web development, and data analytics skills by working one-on-one with students and quality-assuring new content.

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