McGraw Hill
HR Operations Specialist
📍 Remote - CO
🕑 Full-Time
💰 TBD
💻 Operations
🗓️ December 17th, 2025
Edtech.com's Summary
- Serve as first point of contact for HR questions, resolving cases in payroll, benefits, onboarding, and general HR transactions using ServiceNow.
- Act as a subject matter expert (SME) to deliver accurate, first-time resolutions and collaborate to enhance knowledge articles.
- Administer HR programs including tuition reimbursement, employee recognition, and service anniversaries.
- Support onboarding and offboarding processes, maintain employee files, and manage exit survey reporting.
- Process HR purchase orders and invoices, respond to vendor/manager inquiries, and ensure compliance via handbook updates.
- Preferred experience with ServiceNow HR module, Workday, and HR Shared Services.
- Solid understanding of employment and labor laws is required.
- Proficiency in Microsoft Word, Excel, and Outlook; ability to work independently and meet deadlines.
- Excellent bilingual communication skills in English and Spanish with strong collaboration and problem-solving abilities.
- Position is full-time and remote, open to candidates authorized to work in Colombia.
HR Operations Specialist Full Description
Overview
Make an Impact!
At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher's time and a student's learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.
How can you make an impact?
The HR Operations Specialist provides a range of services in support of the global HR Operations team. This role will provide exceptional customer service support and is responsible for first-line HR inquiries. This position will serve as a resource to assist key HR stakeholders in areas of HR policy, payroll, benefits, HR technology, and other HR matters that occur throughout the employment life cycle. In addition, this role will provide transactional support for various global HR programs.
This is a remote position open to applicants authorized to work for any employer within Colombia.
What you will be doing:
Case Management
- Serve as the first point of contact for HR questions, resolving ServiceNow cases across payroll, benefits, onboarding, and general HR transactions.
- Act as a process SME to deliver accurate, first-time resolutions and maintain strong employee satisfaction.
- Meet SLAs by escalating or transitioning cases as needed and collaborate with HR partners to improve knowledge articles and document solutions.
HR Programs
- Administer key HR programs, including tuition reimbursement, employee recognition, and service anniversaries.
- Support onboarding and offboarding processes, maintain employee files, and manage exit survey reporting.
- Process HR purchase orders and invoices, respond to vendor/manager inquiries, and ensure compliance through handbook updates and monitoring required programs.
We are looking for someone withâ¦
- 1-3 years of HR experience with strong customer service background.
- Preferred experience with ServiceNow HR module, Workday, and HR Shared Services.
- Solid understanding of employment and labor laws.
- Strong problem-solving abilities, attention to detail, and organizational skills.
- Proficient in Microsoft Word, Excel, and Outlook; able to work independently and meet deadlines.
- Excellent written and verbal communication skills (English/Spanish) with strong collaboration and issue-resolution capabilities.
Why work for us?
The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
McGraw Hill recruiters always use a "@mheducation.com" or "@careers.mheducation.com" email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
50020
McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.
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