HR Service Center Specialist

🇺🇸 Raleigh, NC

🕑 Full-Time

💰 $47K - $49K

💻 Human Resources

🗓️ January 8th, 2026

Edtech.com's Summary

NC State University is hiring an HR Service Center Specialist. The role involves delivering customer service related to University HR through various channels, assisting employees, faculty, and external customers with HR-related questions, recruitment support, processing I-9 forms, conducting background checks, and helping users navigate HRNow (ServiceNow). The specialist also supports HR services, resolves issues, and escalates more complex concerns when necessary.

Highlights

Deliver customer service via phone, email, in-person, and HRNow (ServiceNow).
Answer HR-related inquiries for employees, faculty, managers, and applicants, escalating issues as needed.
Assist job applicants with hiring process basics, including password resets and recruitment questions.
Process I-9 forms, conduct background checks, and verify education credentials.
Maintain up-to-date knowledge of HR services and share information as required.
Use ServiceNow or similar case-management software and proficiency with Microsoft Office and Gmail.
Minimum qualification is a bachelor’s degree or equivalent training and experience.
Preferred skills include exceptional communication, discretion, tact, and ability to work with diverse populations.
Salary range anticipated between $47,000 and $49,000 annually.
The position is full-time, 12-month recurring, within the UHR Service Center department.