HR Service Center Specialist

🇺🇸 Raleigh, NC

🕑 Full-Time

💰 $47K - $49K

💻 Human Resources

🗓️ January 12th, 2026

Edtech.com's Summary

NC State University is hiring an HR Service Center Specialist. The role involves providing exceptional customer service to internal and external clients by answering HR-related inquiries, assisting with HRNow navigation, processing I-9 forms, conducting background checks, and supporting job applicants through the hiring process.

Highlights

Deliver customer service via phone, email, in-person, and using HRNow (ServiceNow).
Answer HR questions for employees, faculty, and managers, escalating issues when necessary.
Assist job applicants with processes such as password resets and recruitment inquiries.
Process I-9 forms, conduct background and education verifications.
Maintain current knowledge of HR services and communicate updates as needed.
Experience with ServiceNow or similar case management software preferred.
Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and Gmail or equivalent tools.
Requires a bachelor’s degree or equivalent combination of education and experience.
Offering an anticipated hiring salary range of $47,000 to $49,000; classification salary range $34,320 to $70,983.
Position supports the UHR Service Center department, aiding a diverse university workforce including SHRA and EHRA employees.