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North Carolina State University

HR Service Center Specialist

🇺🇸 Raleigh, NC

🕑 Full-Time

💰 $47K - $49K

💻 Human Resources

🗓️ January 12th, 2026

Edtech.com's Summary

NC State University is hiring an HR Service Center Specialist. The role involves providing exceptional customer service to internal and external clients by answering HR-related inquiries, assisting with HRNow navigation, processing I-9 forms, conducting background checks, and supporting job applicants through the hiring process.

Highlights
  • Deliver customer service via phone, email, in-person, and using HRNow (ServiceNow).
  • Answer HR questions for employees, faculty, and managers, escalating issues when necessary.
  • Assist job applicants with processes such as password resets and recruitment inquiries.
  • Process I-9 forms, conduct background and education verifications.
  • Maintain current knowledge of HR services and communicate updates as needed.
  • Experience with ServiceNow or similar case management software preferred.
  • Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and Gmail or equivalent tools.
  • Requires a bachelor’s degree or equivalent combination of education and experience.
  • Offering an anticipated hiring salary range of $47,000 to $49,000; classification salary range $34,320 to $70,983.
  • Position supports the UHR Service Center department, aiding a diverse university workforce including SHRA and EHRA employees.