HR MANAGER, AMERICORPS

• Partner with National Service leaders and AmeriCorps program staff on sensitive or escalated AmeriCorps Volunteer relations matters.
• Provide guidance on consistent documentation and issue-handling practices related to AmeriCorps Volunteer concerns, conflict resolution, and conduct matters.
• Support the review and handling of complex AmeriCorps Volunteer grievances, complaints, and other elevated situations in partnership with relevant internal stakeholders.
• Advise on organizational approaches to AmeriCorps Volunteer-relations matters while respecting AmeriCorps-specific policies, processes, and compliance requirements.
• Help identify patterns or recurring themes in AmeriCorps Volunteer-relations issues and recommend process or policy improvements.

• Lead the interactive ADA accommodation process for AmeriCorps Volunteers, including reviewing confidential medical documentation, determining reasonable accommodations, and partnering with National Service and regions and/or departments on implementation. 
• Partner with National Service to review AmeriCorps-related policies, procedures, templates, and guidance documents for alignment with organizational standards and practices.
• Provide input when AmeriCorps processes intersect with broader organizational people practices, including documentation expectations, issue escalation, and communication standards.
• Help assess organizational risk related to AmeriCorps Volunteer matters and elevate concerns appropriately.
• Support change management and communication when updates to AmeriCorps or organizational policy affect Volunteer-relations practices.
• Serve as a thought partner to National Service on policy/process improvements that affect AmeriCorps Volunteers.

• Provide guidance to leaders and program staff on HR-aligned practices related to AmeriCorps Volunteer relations, including handling sensitive conversations, documentation, and escalation.
• Partner with Talent, National Service, and other departments as needed when AmeriCorps issues have implications for recruitment, training, internal communication, or organizational practice.
• Contribute to cross-functional projects involving AmeriCorps Volunteers where HR perspective and partnership are needed.
• Support the development of manager-facing tools, resources, or training related to Volunteer-relations practices.

• Participate in internal review of complex or high-risk AmeriCorps Volunteer concerns, including gathering information, reviewing documentation, and supporting timely follow-up.
• Partner with internal stakeholders on escalated matters that may create organizational risk or require coordinated handling.
• Recommend next steps on sensitive matters to the Managing Director of Human Resources and relevant program leaders, as appropriate.

• Support additional projects and responsibilities related to HR partnership with AmeriCorps and cross-functional organizational priorities.
• Perform other duties as assigned.

• Health & Insurance Benefits: Medical, dental, and vision insurance with substantial employer contributions toward both employee and family premiums; life and disability insurance at no cost to employees; and a free Employee Assistance Program (EAP).
• Pre-Tax Medical Support: Significant pre-tax employer funding to help offset employees’ out-of-pocket medical expenses, including providing first dollar coverage for some plan options.
• Mental Health Support: Spring Health for easy access to therapy, coaching, and wellness resources, including six sessions provided at no cost to employees.
• Inclusive Health Support: Carrot for guidance and support related to hormonal health, fertility, family-building, and gender-affirming services.
• Retirement Benefits: 403(b) retirement plan with immediate eligibility to participate and to receive employer matching contributions.
• Paid Time Off: Flexible Paid Time Off (Unlimited PTO) and Paid Parental Leave for up to 8 weeks for birth and non-birth parents.
• Holidays & Office Closures: 14 paid holidays annually, plus one week of office closure in early July and two weeks in late December.
• Culture & Growth: A dynamic, mission-driven culture with a strong commitment to employee development and career growth

• Travel: This position involves infrequent travel for convenings and gatherings as needed

• A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role. 
• Resume

• Have at least 5 years of related Human Resources experience, including at least 1 year at a management level and at least 2 years of experience with employee relations, AmeriCorps Volunteer relations, interpersonal conflict resolution, investigations, compliance or a related people-support function; and
• Have a Bachelor’s degree in Human Resources, Management & Leadership, Business Administration, or a related field (or an equivalent combination of education and experience); and
• Demonstrate proficiency with web-based software tools, such Google Workspace and HRIS products (Paycom preferred).
• Experience applying HR policies and exercising sound judgment in sensitive employee, volunteer, or participant relations matters. 
• Demonstrated ability to learn and apply complex program, regulatory, and organizational requirements; strong cross-functional partnership and escalation judgment.
• Demonstrate a commitment to fostering an inclusive and collaborative work environment.
• Display a deep belief in our mission and root your work in our core values.
• Ability to prove eligibility to work legally in the U.S. and that you are at least 18 years of age.

• Have HR Certification, such as PHR, SPHR, SHRM-CP, or SHRM-SCP (highly preferred).
• Have experience in the Human Resources department supporting multiple states, especially California.
• Have experience in a non-profit organization, especially a grant-funded NPO.
• Have familiarity with the unique status, compliance considerations, and service life-cycle needs of AmeriCorps members is strongly preferred.
• Have experience supporting AmeriCorps programs or other federally funded, grant-funded, volunteer/member-based, or otherwise highly regulated programs.
• Have experience using Paycom.
• Have intermediate-level Sheets (or Excel) skills.