Edtech.com's Summary

Voilà is hiring a Human Resources & People Operations Manager (Contract) to establish and lead their HR function in a growing startup environment. This role involves managing end-to-end HR operations, recruitment, performance management, and cultivating a strong company culture while partnering strategically with leadership to support organizational growth and employee engagement.

Highlights

Manage the full employee lifecycle including onboarding, offboarding, contracts, and documentation.
Oversee payroll coordination, time tracking, and compensation administration ensuring compliance with employment laws.
Design and implement foundational HR systems, policies, performance review frameworks, and workflows from scratch.
Lead recruitment efforts, define hiring needs with leadership, and build talent pipelines primarily for full-time roles.
Drive employee engagement, culture-building initiatives, and feedback mechanisms to improve morale and retention.
Act as a trusted advisor to leadership on organizational design, change management, and people-related decisions.
Support strategic initiatives, cross-functional collaboration, and operational growth projects within the organization.
Require 5+ years of HR or People Operations experience, strong operational and strategic skills, startup or high-growth environment background, and expertise in employment law compliance.
Compensation ranges from $90,000 to $110,000 CAD annually plus benefits for a full-time contract lasting June 2026 to May 2028 with possible extensions.
Opportunity to build the HR function from the ground up with high visibility and ownership, potentially growing into senior leadership.

Human Resources & People Operations Manager Full Description

Human Resources & People Operations Manager (Contract)

Location: 155 Queens Quay E, Toronto. Hybrid (2 days remote, 3 days in-person). Fully remote options available based on location.

Office Location: 155 Queens Quay E, Toronto, ON, Canada

Scheduling: Full-time

Compensation:$90,000 – 110,000 CAD annually + benefits

Duration: June 2026 – May 2028 (extensions based on performance available)

About Us

At Voilà, we’re not just imagining the future of education, we’re building it. We are a Canadian social enterprise operating at the intersection of impact and innovation through two interconnected entities with one shared mission: making learning accessible, equitable, and engaging for all.

Voilà, our nonprofit arm, partners with schools, governments, and community organizations to deliver culturally responsive, community-rooted educational programs. Our work is grounded in inclusivity, ensuring that learning reflects the diverse realities of the communities we serve.

ConnectED Labs, our technology arm, develops immersive virtual platforms and experiential learning solutions powered by the metaverse and AI. Our platforms enable learners to connect, collaborate, and engage in ways that go beyond traditional classrooms.

Together, we are reimagining education as a globally connected, immersive experience, blending human-centered design with emerging technology to create dynamic learning environments that prepare individuals for an ever-evolving world.

Learn more
voilalearning.com
connectedlabs.tech

About the Role

We’re looking for an experienced and highly proactive HR & People Operations Manager to own and build our people function from the ground up.

This is a high-impact, high-ownership role within a growing startup (20–25 team members), where you’ll operate as both a hands-on executor and a strategic partner to leadership. You will be responsible for everything from day-to-day HR operations (payroll, contracts, recruitment, employee support) to designing and implementing scalable systems, people strategies, and a strong company culture.

We care deeply about building a human-centered workplace where people feel supported, empowered, and connected to meaningful work. We’re looking for someone who can help preserve and strengthen that culture as we scale, balancing operational excellence with empathy, trust, and genuine care for people.

If you’re someone who enjoys creating structure out of ambiguity, building systems from scratch, and shaping how a company grows through its people, this role is for you!

Key Responsibilities

HR Operations & Infrastructure

Own and manage the full employee lifecycle: onboarding, offboarding, contracts, and documentation
Oversee payroll coordination, time tracking, and compensation administration
Ensure compliance with employment laws and HR best practices
Build and maintain organized, scalable HR systems, policies, and processes
Serve as the primary point of contact for all HR-related matters

Building the HR Function (From Scratch)

Design and implement foundational HR systems, frameworks, and workflows
Establish clear policies, revamp employee handbooks, and internal processes
Continuously evaluate and improve HR operations as the company scales
Introduce tools and systems (HRIS, performance tracking, etc.) to improve efficiency

Recruitment & Talent Strategy

Own the full recruitment lifecycle across roles (primarily full-time hires)
Partner with leadership to define hiring needs and workforce planning
Develop structured hiring processes, templates, and improve candidate experience
Build talent pipelines to support ongoing and future hiring needs

Performance Management & Development

Design and implement performance review systems from the ground up
Introduce goal-setting frameworks (OKRs, KPIs, or similar)
Support managers in performance conversations, feedback, and growth planning
Identify development opportunities and support employee upskilling initiatives

Employee Experience, Engagement & Culture

Lead and shape a strong, intentional company culture as the team grows
Design and implement employee engagement initiatives, surveys, and feedback loops
Actively identify opportunities to improve morale, retention, and team dynamics
Plan and execute team-building initiatives, internal events, and recognition programs
Support leadership in fostering a transparent, inclusive, and high-performing environment
Foster accountability, ownership, and a feedback-driven culture

Strategic HR & Business Partnering

Act as a trusted advisor to leadership on all people-related decisions
Support organizational design and scaling strategies
Support leadership in scaling teams, navigating organizational change, and strengthening internal communication
Provide guidance on employee relations, conflict resolution, and team challenges
Align HR initiatives with overall business goals and growth plans

Cross-Functional Operations & Strategic Initiatives

Support leadership on broader organizational initiatives related to operational growth and scaling
Contribute to strategic planning, internal process improvement, and organizational effectiveness initiatives
Collaborate across teams on special projects, events, partnerships, or operational priorities as needed
Support internal coordination related to funding initiatives, reporting, workforce planning, or program operations when relevant

What We’re Looking For

5+ years of experience in HR, People Operations, or a similar role
Strong experience across both operational HR and strategic initiatives
Proven ability to build and implement systems and processes from scratch
Experience in a startup or fast-paced, high-growth environment
Hands-on mindset with the ability to execute while thinking long-term
Strong interpersonal skills with the ability to build trust across all levels
Experience managing recruitment and full-cycle hiring
Strong judgment, discretion, and ability to handle confidential information
Solid understanding of employment laws and HR best practices
Highly organized, proactive, and comfortable working independently

Nice to Have

Experience being the sole HR/People function in a company
Experience designing performance management frameworks
Background in employee engagement, culture-building, or organizational development

Why This Role is Unique

Opportunity to build the HR function from the ground up
Direct influence on company culture, structure, and growth
High visibility with leadership and real ownership over decisions
Ability to grow into a senior leadership role as the company scales

Learn more about our team and culture in this short video: Connected Labs Career

How to Apply

Interested candidates should submit their application through our website.

Applicants are also invited (optional) to send a brief introductory email to laiba.khaqan@voilalearning.com sharing:

Why this role resonates with you
What excites you about building people systems in a growing organization
One thing from the job description, company mission, or culture that specifically stood out to you

Thoughtful and detail-oriented applications will stand out. We encourage applicants to carefully review the full job description before applying.

Equal Opportunity Statement

Voilà is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Original Job Description