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Absorb Software
Implementation Project Manager
LMS
Salesforce
Edtech.com's Summary
Absorb Software is hiring an Implementation Project Manager to guide new clients through their transition onto the Absorb LMS. This fully remote (Canada) role acts as the client's main point of contact, project manager, and educator, driving successful rollouts through best-practice guidance and hands-on troubleshooting. The position joins Absorb's Client Success team, and compensation was not specified in the posting.
Highlights
- Owns the software implementation process, averaging 8 weeks, for new clients end-to-end
- Gathers and documents requirements and works with clients to build achievable timelines and goals
- Acts as a client partner and liaison for cross-departmental collaboration and resource management
- Supports additional product integrations such as RESTful API and CRM/HRM connections
- Provides in-depth LMS training customized to each client's workflows and needs
- Manages a portfolio of projects, maintaining quality while coordinating multiple engagements
- Requires 4+ years of client onboarding, implementation, or project management experience
- Draws on previous software training experience and a solid understanding of SaaS concepts
- Works across Absorb LMS, Salesforce, ChurnZero, Monday.com, Microsoft Teams, and Gong
- PMP or formal project management experience and prior LMS admin experience are preferred
Implementation Project Manager Full Description
Position Summary
As an Implementation Project Manager at Absorb, you're the linchpin for clients, ensuring they grasp the ins and outs of Absorb's LMS and guaranteeing a seamless transition. Acting as the main point of contact, project manager, guide, and educator, you'll drive client success through expert knowledge, best-practice guidance, and troubleshooting, overseeing the complete rollout of the Absorb LMS.
Responsibilities
- Own the software implementation process, averaging 8 weeks, for new clients end-to-end via phone, email, and virtual meetings
- Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals
- Act as a client partner and liaison for cross-departmental collaboration and resource management
- Support and implement additional products and integrations such as RESTful API and CRM/HRM integrations
- Provide in-depth training on the LMS, including best practices and workflows customized to each client's needs
- Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once
Minimum Qualifications
4+ years in Client Onboarding, Implementation, or Project Management, working in software implementations or similar experience, plus previous training/software training experience and an understanding of basic SaaS concepts.
Preferred Qualifications
- Previous LMS admin or training experience
- Knowledge of the adult learning and e-learning industry
- PMP or formal project management experience
- Previous experience working with data import tools
Other Requirements
Proven time management skills and a project-oriented mindset required. Uses Absorb LMS, Salesforce, ChurnZero, Monday.com, Microsoft Teams, Microsoft Office, and Gong.
Compensation
Compensation was not specified in the posting. Benefits include fully remote-first work with flexible arrangements, retirement savings programs, bonus plan eligibility, generous time off, comprehensive medical and dental benefits, a new hire equipment allowance, and a monthly flex allowance.
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