Northern Virginia Community College
Information Center Coordinator
🇺🇸 Fairfax County, VA
🕑 Full-Time
💰 $65K - $75K
💻 Customer Support
🗓️ October 17th, 2025
Edtech.com's Summary
Northern VA Community College is hiring an Information Center Coordinator. The role involves managing administrative and programmatic tasks for the Information Center, including supervising staff, overseeing technology and emergency support, managing projects, and handling inquiries related to admissions, registration, financial aid, and tuition payment programs.
Highlights
- Responds to inquiries via telephone, live chat, and email about admissions, enrollment, and college programs.
- Supervises daily work performance and addresses staff inquiries and performance issues.
- Resolves escalated customer issues through research and communication with key departments.
- Assists in optimizing contact center technologies and manages incident tracking.
- Supports response to service interruptions, including power, network outages, and weather events.
- Requires strong verbal and written communication, supervisory, and problem-solving skills.
- Demands proficiency with Microsoft Office applications, web-based communication tools, and project management experience.
- Experience in a supervisory role within higher education and customer service environment is required.
- Flexible schedule availability including evenings and weekends is essential.
- Compensation range is $65,000 to $75,000 annually for a full-time position within the Office of Student Services at Northern VA Community College.
Information Center Coordinator Full Description
Information Center Coordinator
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Information Center Coordinator
Role Title | Education Support Spec III
Role Code | 29144-FP
FLSA | Exempt
Pay Band | 04
Position Number | 28000773
Agency | Northern VA Community College
Division | NV280-Office of Student Services
Work Location | Fairfax County - 059
Hiring Range | $65,000-$75,000
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | 40+ hour work week, Monday through Friday, including day, evening and some weekends during peak registration or as needed.
Sensitive Position | No
Job Description | General Description:
This position performs a variety of administrative & programmatic duties for the Information Center in support of the Student Affairs Division. This position oversees three key Information Center programs: internal technology & emergency support which includes remote support to Information Center staff; project management; and supervision of Information Center staff. The incumbent will serve as Coordinator, specialized in college support services including admission & registration, financial aid and tuition payment programs.
Duties and Tasks:Respond to inbound inquiries and provide information to general public, students, parents, faculty & staff on programs, activities, procedures related to admissions, enrollment, college programs & activities through the telephone, live chat and email Supervise the day to day work performance of Information Center reps by responding to staff inquiries, monitoring and documenting performance issues as needed Proactively respond & resolve escalated customer issues by researching College website and publications, emails and communicating with key department personnel and following up with customers in a timely manner Assist management in ensuring current and new contact center technologies are performing at optimal level for Information Center staff by testing and tracking incidents Assist in the response to service interruption (power & network outages & weather related events) of activities via telephone & web base communications Must be able to work flexible schedule including evenings and weekend
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Required KSA’s: Strong verbal & written communication skills, solid supervisory skills, and strong problem-solving skills Ability to learn and stay abreast of college programs and policies Ability to learn web base communication applications i.e. email and online chat Ability to make decisions & work independently. Displaying cooperative attitude, maintaining composure, controlling anger, and avoiding aggressive behavior, even in very difficult situations Ability to be reliable, responsible, and dependable to thoroughly complete work tasks and fulfill obligations paying attention to details. Ability to communicate with students from diverse backgrounds Ability to demonstrate word processing, key board proficiency & proficiency in spreadsheet & database application
Minimum Work Experience:Experience working full time in a supervisory role in a fast paced environment Experience working in higher education setting Experience in resolving and following up on customer escalations Experience working with computers & various software programs – specifically MS Office apps, cloud drives & web communications Experience providing strong costumer service Project Management Experience Must be able to work flexible schedule including evenings and weekend
Additional Considerations | Additional Considerations: Fluent in Spanish Experience in a contact center environment Experience working in a college setting in student service-related areas i.e. admission, registration and/or financial aid
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | No
Role Title | Education Support Spec III
Role Code | 29144-FP
FLSA | Exempt
Pay Band | 04
Position Number | 28000773
Agency | Northern VA Community College
Division | NV280-Office of Student Services
Work Location | Fairfax County - 059
Hiring Range | $65,000-$75,000
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | 40+ hour work week, Monday through Friday, including day, evening and some weekends during peak registration or as needed.
Sensitive Position | No
Job Description | General Description:
This position performs a variety of administrative & programmatic duties for the Information Center in support of the Student Affairs Division. This position oversees three key Information Center programs: internal technology & emergency support which includes remote support to Information Center staff; project management; and supervision of Information Center staff. The incumbent will serve as Coordinator, specialized in college support services including admission & registration, financial aid and tuition payment programs.
Duties and Tasks:Respond to inbound inquiries and provide information to general public, students, parents, faculty & staff on programs, activities, procedures related to admissions, enrollment, college programs & activities through the telephone, live chat and email Supervise the day to day work performance of Information Center reps by responding to staff inquiries, monitoring and documenting performance issues as needed Proactively respond & resolve escalated customer issues by researching College website and publications, emails and communicating with key department personnel and following up with customers in a timely manner Assist management in ensuring current and new contact center technologies are performing at optimal level for Information Center staff by testing and tracking incidents Assist in the response to service interruption (power & network outages & weather related events) of activities via telephone & web base communications Must be able to work flexible schedule including evenings and weekend
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Required KSA’s: Strong verbal & written communication skills, solid supervisory skills, and strong problem-solving skills Ability to learn and stay abreast of college programs and policies Ability to learn web base communication applications i.e. email and online chat Ability to make decisions & work independently. Displaying cooperative attitude, maintaining composure, controlling anger, and avoiding aggressive behavior, even in very difficult situations Ability to be reliable, responsible, and dependable to thoroughly complete work tasks and fulfill obligations paying attention to details. Ability to communicate with students from diverse backgrounds Ability to demonstrate word processing, key board proficiency & proficiency in spreadsheet & database application
Minimum Work Experience:Experience working full time in a supervisory role in a fast paced environment Experience working in higher education setting Experience in resolving and following up on customer escalations Experience working with computers & various software programs – specifically MS Office apps, cloud drives & web communications Experience providing strong costumer service Project Management Experience Must be able to work flexible schedule including evenings and weekend
Additional Considerations | Additional Considerations: Fluent in Spanish Experience in a contact center environment Experience working in a college setting in student service-related areas i.e. admission, registration and/or financial aid
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | No
Posting Detail Information
Posting Number | CLS_4099P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 10/16/2025
Job Close Date | 10/30/2025
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/89829
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 10/16/2025
Job Close Date | 10/30/2025
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/89829
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you now or in the future require visa sponsorship to work in the United States?
- Yes
- No
- * I understand this position is not a remote position and I will be required to attend work in person.
- Yes
- No
- * I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
- Yes
- No
- * Do you have experience working in a supervisory role in a high call volume environment?
- Yes
- No
- * Do you have higher education experience?
- Yes
- No
- * Do you have experience in resolving and following up on customer escalations?
- Yes
- No
- * Do you have experience with computers and various software programs; specifically, Microsoft Office applications including email and web communications?
- Yes
- No
- * Do you have demonstrated customer service experience?
- Yes
- No
- * Do you have experience in project management?
- Yes
- No
- * Do you have the availability to work evenings and weekends?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Other Document
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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