Kentucky Community & Technical College System
Information Commons Lead
🇺🇸 Florence, KY
🕑 Full-Time
💰 $37K
💻 Other
🗓️ November 25th, 2025
Edtech.com's Summary
- Manage daily operations and serve as the first point of contact at the Information Commons desk.
- Provide excellent customer service and accurate information to students, staff, faculty, and the community.
- Support Admissions-related tasks such as application review and document collection.
- Schedule personnel and maintain an organized, safe working environment at the desk.
- Associate's degree or equivalent with 2-4 years of relevant experience required.
- Proficient in Microsoft Office applications including Excel, Forms, Outlook, Teams, SharePoint, and Word.
- Strong communication skills and ability to work independently.
- Preferred qualifications include a Bachelor's degree, knowledge of Higher Education Advising, experience mentoring, and prior community college experience.
- Salary: $37,000 annually for a 12-month contract with standard hours of 37.5 per week.
- Offers competitive benefits including health coverage, tuition reimbursement, retirement plan, paid holidays, and employee assistance programs.
Information Commons Lead Full Description
Total Rewards
- Exceptional health care, vision, and dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
Information Commons Leads at Gateway Community and Technical College, provide complex administrative support and dissemination of information to students, staff, faculty and the community and are an integral part of Gateway Community and Technical College’s student retention and success initiatives. Information Commons leaders foster a collaborative, inclusive, and student-centered environment, while organizing and facilitating the day-to-day operations of the Information Commons desk.
Job Duties:Serves as first point of contact while also providing excellent customer service, sharing accurate information with students, staff, faculty and the community
Connecting students and the community to appropriate departments, programs and resources
Assist with Admissions-related processes under Enrollment Management, including supporting application review, document collection, and other tasks as directed by the Student Records Manager and Information Commons Manager.
Scheduling personnel to cover the desk during hours of operation and completing secondary tasks as assigned by department heads.
Collaborating with Information Commons staff and students to keep the desk area organized and uncluttered, maintaining a comfortable and safe working environment.
Other duties as assigned
Minimum Qualifications:
Associate's degree or equivalent and 2-4 years of relevant experience
Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
Excellent verbal and written communication skills.
Proven ability to manage multiple priorities effectively and meet tight deadlines.
Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word).
Preferred Qualifications:
Bachelor's degree or equivalent and 4-5 years of relevant experience
Knowledge of Higher Education Advising
Experience mentoring or guiding student workers or peers.
Previous experience in a community college setting
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