University of Utah
Information Technology Specialists
🇺🇸 Salt Lake City, UT
🕑 Full-Time
💰 $55K - $68K
💻 Information Technology
🗓️ December 5th, 2025
ITIL
Edtech.com's Summary
University of Utah is hiring an Information Technology Specialist II. The role involves providing exceptional end-user technical support for both Mac and PC environments, troubleshooting issues, managing hardware and software configurations, and supporting network documentation and security. The specialist will work on-site, handle system maintenance, and assist with technical needs across campus.
Highlights
- Image, configure, deploy, and support desktops, laptops, iPads, software, and disk storage connectivity.
- Configure and support conference room technology, plotters, and printers.
- Manage shared software licenses and maintain Microsoft Windows and Apple OS systems.
- Troubleshoot client systems and provide timely problem resolution for end-users.
- Assist with network documentation, configuration, routing, and securing.
- Maintain and utilize device management systems and department ticketing systems.
- On-call responsibilities for after-hours support including weekends and holidays.
- Requires a bachelor’s degree plus 4 years or master’s plus 2 years of relevant work experience.
- Preferred certifications include ITIL Foundations, A+, MCSE, and JAMF 200 level training.
- Compensation ranges from $55,000 to $68,000 annually, full-time position with standard benefits package.
Information Technology Specialists Full Description
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Please see Special Instructions for more details.
Physical Requirements and Level of Frequency that may be required:
Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting.
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking bending, reaching overhead, lifting and carrying equipment.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
The University of Utah offers a comprehensive benefits package for eligible employees including:
Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting.
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking bending, reaching overhead, lifting and carrying equipment.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
The University of Utah offers a comprehensive benefits package for eligible employees including:
- Excellent health, dental, and wellness coverage at affordable rates
- 14.2% retirement contributions
- Generous paid leave time
- 11 paid holidays per year
- 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
- Flex spending accounts
- Free transit on most UTA services
- Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
- Professional development opportunities
- A wellness program to promote health and quality of life
- Learn more about the great benefits of working for University of Utah: benefits.utah.edu
For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php
Announcement
Posting Specific Questions
Details
| Open Date | 12/04/2025 |
|---|---|
| Requisition Number | PRN43725B |
| Job Title | Information Technology Specialists |
| Working Title | Information Technology Specialist II |
| Career Progression Track | P00 |
| Track Level | P2 - Developing |
| FLSA Code | Computer Employee |
| Patient Sensitive Job Code? | No |
| Standard Hours per Week | 40 |
| Full Time or Part Time? | Full Time |
| Shift | Day |
| Work Schedule Summary | Monday – Friday, 8 a.m. – 5 p.m. (with on call responsibilities for after hours, weekend, holidays, etc.) |
| VP Area | President |
| Department | 01555 - UIT INFRASTRUCTURE & OPS |
| Location | Campus |
| City | Salt Lake City, UT |
| Type of Recruitment | External Posting |
| Pay Rate Range | $55,000 - $68,000 |
| Close Date | 02/28/2026 |
| Priority Review Date (Note - Posting may close at any time) | |
| Job Summary |
Information Technology Specialist II We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on-site position requires a professional who is adept at providing exceptional end-user customer service ensuring timely and effective resolution of technical issues, and technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills, and a solid understanding of network fundamentals. This is an ON-SITE position.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget. |
| Responsibilities | Information Technology Specialist, II · Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc. · Configure and support conference room and other technologies for specialized areas of support. · Configure and support plotter and other printers. · Manage and setup shared licensing software. · Manage and maintain Microsoft Windows and Apple OS systems. · Track and document problems, issues, settings and solutions for IT systems. · Review and create system process and procedure documentation. · Perform inventory and retirement processes. · Assess IT and technology needs, offering improvements and solutions as necessary. · Utilize device management systems and approved standards and processes. · Utilize the department ticketing system to track work tickets and time. · Troubleshoot client, systems for problem resolution. · Assist with network documentation, configuration, routing and securing. · Work as a team member as well as autonomously. · Travel on and off campus locations using personal vehicle for IT support and equipment transport. · Follow University and departmental processes, procedures, guidelines, etc. · On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours. · Other duties as assigned. This is a Developing-Level position in the General Professional track. Job Code: P34632 Grade: P15 |
| Minimum Qualifications |
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels:
Information Technology Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience. |
| Preferences | · 5 years of computer support related experience. · ITIL Foundations Certification. · A+ MCSE, or other applicable certifications. · Microsoft Windows and Mac OS troubleshooting. · Automated Device Management experience. · JAMF 200 level training. |
| Type | Benefited Staff |
| Special Instructions Summary |
Physical Requirements and Level of Frequency that may be required: Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting. Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking bending, reaching overhead, lifting and carrying equipment. About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. The University of Utah offers a comprehensive benefits package for eligible employees including:
For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php
|
| Additional Information | The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator Office of Equal Opportunity and Affirmative Action (OEO/AA) 383 University Street, Level 1 OEO Suite Salt Lake City, UT 84112 801-581-8365 oeo@utah.edu Online reports may be submitted at oeo.utah.edu For more information: https://www.utah.edu/nondiscrimination/ To inquire about this posting, email: employment@utah.edu or call 801-581-2300. The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. |
Required fields are indicated with an asterisk (*).
- *
What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- *
How many years of related work experience do you have?
- Less than 6 years
- 6 years or more, but less than 9 years
- 9 years or more, but less than 12 years
- 12 years or more, but less than 15 years
- 15 years or more
-
Are you legally authorized to work in the United States?
- Yes
- No
-
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?
- Yes
- No
-
This position requires the ability to lift and move equipment up to 50 LBS. Must be able to reach, bend, run cable under desks and tables, etc. Are you able to meet these requirements, with or without a reasonable accommodation?
- No
- Yes
-
This is a local on-site position in the Salt Lake City, UT area. Are you either local to area, or willing to relocate?
- Yes
- No
Required Documents
- Resume
- Cover Letter
Optional Documents
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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