Information Technology Specialists

Edtech.com's Summary

University of Utah is hiring an Information Technology Specialist II. The role involves providing on-site technical support and customer service for Mac and PC environments, troubleshooting issues, configuring and deploying hardware and software, and supporting network and IT systems to ensure effective operations.

Highlights

Image, configure, deploy, and support desktops, laptops, iPads, operating systems, and storage connectivity.

Configure and support conference room technologies, plotters, and printers.

Manage shared licensing software and maintain Microsoft Windows and Mac OS systems.

Track, document, and resolve IT system problems and create process documentation.

Utilize device management systems and department ticketing systems for work tracking.

Provide network documentation, configuration, routing, and security support.

Perform inventory, equipment transport, building access management, and staff training.

Participate in after-hours on-call rotation for maintenance and upgrades.

Required qualifications include a bachelor’s degree plus four years related experience or a master’s degree plus two years experience.

Preferred skills include ITIL certification, A+ MCSE certifications, JAMF training, and experience with Atrium, CCure, and RS2 systems.

Annual pay range of $53,000-$61,000.

Department: UIT Infrastructure & Operations, reporting to University Information Technology (UIT).

Information Technology Specialists Full Description

Toggle navigation

Information Technology Specialists Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	04/15/2026
Requisition Number	PRN44735B
Job Title	Information Technology Specialists
Working Title	Info Tech Spec II
Career Progression Track	P00
Track Level	P2 - Developing
FLSA Code	Computer Employee
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	M-F 8-5 with on call responsibilities for after hours, weekend, holidays, etc.
VP Area	President
Department	01555 - UIT INFRASTRUCTURE & OPS
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$53,000-$61,000 per year
Close Date	06/15/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on-site position requires a professional who is adept at providing exceptional end-user customer service ensuring timely and effective resolution of technical issues, and technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills, and a solid understanding of network fundamentals. This is an ON-SITE position About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities	Information Technology Specialist II Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc. Configure and support conference room and other technologies for specialized areas of support including classrooms or labs Configure and support plotter and other printers. Manage and setup shared licensing software. Manage and maintain Microsoft Windows and Mac OS systems. Track and document problems, issues, settings and solutions for IT systems. Review and create system process and procedure documentation. Perform inventory and retirement processes. Assess IT and technology needs, offering improvements and solutions as necessary Utilize device management systems and approved standards and processes. Utilize the department ticketing system to track work tickets and time. Troubleshoot client, systems for problem resolution. Assist with network documentation, configuration, routing and securing. Work as a team member as well as autonomously. Travel on and off campus locations using personal vehicle for IT support and equipment transport. Manage building access for staff and students. Provide training for staff. Follow University and departmental processes, procedures, guidelines, etc. On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours. Other duties as assigned Physical Requirements and Level of Frequency that may be required Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting. Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking bending, reaching overhead, lifting and carrying equipment.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Information Technology Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Preferences	5 years of computer support related experience. ITIL Foundations Certification. A+ MCSE, or other applicable certifications. Microsoft Windows and Mac OS troubleshooting. Automated Device Management experience. JAMF 200 level training. Atrium, CCure and RS2 experience.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 6 years
- 6 years or more, but less than 9 years
- 9 years or more, but less than 12 years
- 12 years or more, but less than 15 years
- 15 years or more
Are you legally authorized to work in the United States?
- Yes
- No
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?
- Yes
- No
This is an onsite full time position that will require after hours, weekend and holiday communications and possible on site assistance and will be required to participate in an on-call rotation. Can you fulfill this requirement?
- Yes.
- No.
Do you have the ability to lift 50 lbs.?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
.

Any data not saved will be lost.

Click 'OK' to keep your session active.

Original Job Description

Toggle navigation

Information Technology Specialists Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	04/15/2026
Requisition Number	PRN44735B
Job Title	Information Technology Specialists
Working Title	Info Tech Spec II
Career Progression Track	P00
Track Level	P2 - Developing
FLSA Code	Computer Employee
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	M-F 8-5 with on call responsibilities for after hours, weekend, holidays, etc.
VP Area	President
Department	01555 - UIT INFRASTRUCTURE & OPS
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$53,000-$61,000 per year
Close Date	06/15/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on-site position requires a professional who is adept at providing exceptional end-user customer service ensuring timely and effective resolution of technical issues, and technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills, and a solid understanding of network fundamentals. This is an ON-SITE position About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities	Information Technology Specialist II Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc. Configure and support conference room and other technologies for specialized areas of support including classrooms or labs Configure and support plotter and other printers. Manage and setup shared licensing software. Manage and maintain Microsoft Windows and Mac OS systems. Track and document problems, issues, settings and solutions for IT systems. Review and create system process and procedure documentation. Perform inventory and retirement processes. Assess IT and technology needs, offering improvements and solutions as necessary Utilize device management systems and approved standards and processes. Utilize the department ticketing system to track work tickets and time. Troubleshoot client, systems for problem resolution. Assist with network documentation, configuration, routing and securing. Work as a team member as well as autonomously. Travel on and off campus locations using personal vehicle for IT support and equipment transport. Manage building access for staff and students. Provide training for staff. Follow University and departmental processes, procedures, guidelines, etc. On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours. Other duties as assigned Physical Requirements and Level of Frequency that may be required Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting. Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking bending, reaching overhead, lifting and carrying equipment.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Information Technology Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Preferences	5 years of computer support related experience. ITIL Foundations Certification. A+ MCSE, or other applicable certifications. Microsoft Windows and Mac OS troubleshooting. Automated Device Management experience. JAMF 200 level training. Atrium, CCure and RS2 experience.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 6 years
- 6 years or more, but less than 9 years
- 9 years or more, but less than 12 years
- 12 years or more, but less than 15 years
- 15 years or more
Are you legally authorized to work in the United States?
- Yes
- No
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?
- Yes
- No
This is an onsite full time position that will require after hours, weekend and holiday communications and possible on site assistance and will be required to participate in an on-call rotation. Can you fulfill this requirement?
- Yes.
- No.
Do you have the ability to lift 50 lbs.?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
.

Any data not saved will be lost.

Click 'OK' to keep your session active.

Let me find your next job.

Thanks - you're signed up.

Information Technology Specialists

Edtech.com's Summary

Information Technology Specialists Full Description

Lead Academic Program Manager, Cloud & Network Engineering

LMS Administrator II

Director of IT Systems

IT Support Analyst

Application Developer I