Information Technology Support

🇺🇸 New York, NY

🕑 Full-Time

💰 $41K - $51K

💻 Information Technology

🗓️ September 28th, 2025

Canvas TCP/IP DHCP

Edtech.com's Summary

Touro University New York is hiring an Information Technology Support specialist. The role involves providing technical assistance to students, faculty, and staff, including troubleshooting audio-visual equipment, network issues, medical simulation machinery, and software like Canvas and Zoom, as well as managing print servers and email listservs.

Highlights

Provide general technical support to over 1,000 users including students, faculty, and staff.
Administer smart-podiums, handle audio-visual issues in classrooms and labs.
Troubleshoot and configure desktop/laptop computers, peripherals, and network-related problems.
Manage Print Server, printing software, and email listservs for the college community.
Support Medical Simulation Machines and assist with Canvas, exam, clicker, and Zoom issues.
Required knowledge includes networking protocols (DNS, DHCP, LDAP, TCP/IP), Windows Workstations/Servers, Linux (preferred), and Mac OSX.
Proficiency in Microsoft Office Suite and basic audio-visual equipment understanding.
Minimum 3 years IT experience; Bachelor of Science preferred.
Strong communication skills and ability to maintain professional and cooperative relationships.
Salary range from $40,572 to $50,715 per year.

Information Technology Support Full Description

Overview:

Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users).

Responsibilities:

Responsible for general technical support, to include, but not limited to as much of the following as possible:

Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs and classrooms.
Respond to service tickets.
Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals.
Administers Print Server and printing management software.
Administers E-Mail listserv for faculty, staff and student body.
Troubleshoots network (wired and wireless) related issues.
Technical support for Medical Simulation Machines.
Assists students and instructors with Canvas and clicker issues.
Assist students with Exam issues.
Troubleshoot Zoom issues.
Other duties as required.

Qualifications:

Education/Experience

Bachelor of Science preferred.
At least 3 years of IT experience required.

Knowledge/Skills/Abilities

Demonstrated proficiency in communication (written and verbal) required.
Customer service and team orientated required.
A high degree of interpersonal competency: Professionalism, diplomacy, judgement and discretion required.
Demonstrated ability to develop positive and cooperative relationships with students, faculty and colleagues required.
Knowledge of networking, DNS, DHCP, LDAP, TCP/IP.
Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX.
Knowledge of Microsoft Office Suite including Word, Excel, Power Point, Outlook.
Basic understanding of Audio-Visual equipment.
Ability to do internet research as necessary.

Working Conditions

Ability to lift 10 lbs.

Maximum Salary: USD $50,715.00/Yr.

Minimum Salary: USD $40,572.00/Yr.

Original Job Description