Existing employer? Sign in
Georgia Institute of Technology
Information Technology Support Engineer
Higher Ed
Edtech.com's Summary
Georgia Institute of Technology is hiring an Information Technology Support Engineer for its School of Industrial and Systems Engineering. The role provides advanced technical support for complex hardware and software issues and works with other IT teams to keep technology services reliable for faculty, staff, and students. Preferred experience leans toward laboratory, robotics, and industrial automation equipment.
Highlights
- Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing fixes.
- Document technical processes, configurations, and solutions in a knowledge base that supports continuous improvement.
- Help develop and implement IT policies, procedures, and standards for consistent support operations.
- Train IT staff and end users on technical topics.
- Monitor and analyze system performance to find trends and address potential issues before they affect users.
- Join project teams to implement new technology solutions and report on support activities, metrics, and system performance to management.
- Collaborate with IT teams to resolve incidents that need specialized knowledge, and evaluate emerging technologies.
- Bachelor’s degree and six or more years of experience, with PLC, robotics, and industrial networking experience preferred, at $93,708 to $125,000.
Information Technology Support Engineer Full Description
Information Technology Support Engineer
School of Industrial and Systems Engineering (ISyE), Georgia Institute of Technology | Atlanta, GA | Full-Time, Regular | Job ID 304794
Salary range: $93,708 - $125,000 | Grade T06
Job Summary
Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues within the institution. This role involves diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure the reliability and efficiency of technology services provided to faculty, staff, and students.
Responsibilities
- Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions.
- Document technical processes, configurations, and solutions to create a knowledge base that supports continuous improvement in support services.
- Assist in the development and implementation of IT policies, procedures, and standards to ensure consistent and effective support operations.
- Conduct training sessions for other IT staff and end users on technical topics.
- Monitor and analyze system performance, identifying trends and potential issues to address them before they impact users.
- Stay informed about emerging technologies and industry trends, evaluating their potential impact and recommending adoption as appropriate.
- Participate in project teams to implement new technology solutions, providing technical expertise throughout the project lifecycle.
- Prepare and present reports on support activities, metrics, and system performance to management.
- Collaborate with IT teams to troubleshoot and resolve incidents that require specialized knowledge.
Required Qualifications
- Bachelor’s degree in a related discipline or equivalent combination of education and experience.
- Six or more years of relevant experience.
- Strong analytical, troubleshooting, and root-cause problem-solving skills, and the ability to learn unfamiliar equipment, software, and vendor platforms quickly.
- Strong safety awareness when working with laboratory equipment, robots, electrical systems, and other specialized technologies.
Preferred Qualifications
- Experience with Siemens (TIA Portal), Rockwell/Allen-Bradley, or comparable PLC and industrial automation platforms.
- Experience with collaborative or industrial robots, mobile robots, grippers, force/torque sensors, or robot safety systems.
- Familiarity with industrial communication and data-integration technologies such as Profinet, EtherNet/IP, OPC UA, MQTT, Modbus TCP, and REST APIs.
- Experience with managed switches, VLANs, and troubleshooting network-connected equipment in laboratory or OT environments.
- Familiarity with ROS/ROS 2, Docker, NVIDIA Jetson or similar edge-computing platforms, and XR/VR/AR systems, tracking systems, and 3D scanners.
- Experience in a university research laboratory, makerspace, R&D, or flexible manufacturing environment, and experience training students and laboratory users.
Notes
This is not a supervisory position and will not require travel.
Similar Jobs
Coordinator, Learning Management Systems Technician & Online Education Technology
St. Louis Community College
🇺🇸 St. Louis, Missouri
IT Engineer, Salesforce & Platform Strategy
Kansas State University
🇺🇸 Hybrid - Manhattan, Kansas
Manager, IT Relationship Management
George Mason University
🇺🇸 Fairfax, Virginia
Manager, Digital Spaces
University of North Texas at Dallas
🇺🇸 Dallas, Texas
Sightline Data Engineer I
Johns Hopkins University
🇺🇸 Remote - Baltimore, Maryland
