Information Technology Support Specialist, College of Earth and Mineral Sciences

Edtech.com's Summary

The Pennsylvania State University is hiring an Information Technology Support Specialist, College of Earth and Mineral Sciences. This role involves providing technical support for Windows and macOS systems, peripherals, AV equipment, and mobile devices, configuring computers both manually and via automated tools, supporting standard applications, and delivering remote assistance to faculty, staff, and students.

Highlights

Provide technical support for Windows and macOS desktops, laptops, peripherals, AV equipment, and other hardware/software.
Configure computers manually and using automated deployment tools.
Support applications including Microsoft Office and Adobe Creative Suite.
Assist with Android and Apple iOS devices.
Deliver remote support via telephone, email, and tools like Remote Desktop and Splashtop.
Require strong knowledge of Microsoft Windows in an Active Directory environment; Penn State Enterprise Active Directory experience preferred.
Ability to troubleshoot macOS systems and have working knowledge of TCP/IP and common network protocols.
Minimum of GED or high school diploma with at least 2 years of relevant experience or equivalent combination of education and experience.
No certifications required.
Salary range is $46,400.00 to $67,300.00 with comprehensive benefits including medical, dental, vision, retirement plans, paid time off, and a 75% tuition discount for employees and their eligible family members.

Information Technology Support Specialist, College of Earth and Mineral Sciences Full Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICSâ

The College of Earth and Mineral Sciences at Penn State is home to world-class research and teaching in earth sciences, energy, and materials. Our Academic IT group plays a critical role in enabling this mission by providing reliable, cutting-edge technology support to faculty, staff, and students. We are seeking an Information Technology Support Specialist who is passionate about problem-solving and delivering exceptional service in a dynamic academic environment.

KEY RESPONSIBILITIES

Provide technical support for Windows and macOS desktops and laptops, peripherals, AV equipment, and other hardware/software.
Configure computers manually and using automated deployment tools.
Support common applications including Microsoft Office, Adobe Creative Suite, and others.
Assist with Android and Apple iOS devices.
Deliver remote support via telephone, email, and tools such as Remote Desktop or Splashtop.

REQUIRED QUALIFICATIONS

Strong understanding of Microsoft Windows in an Active Directory environment; Penn State Enterprise Active Directory experience preferred.
Ability to troubleshoot macOS systems.
Working knowledge of TCP/IP and common network protocols.
Excellent written and oral communication, customer service, and problem-solving skills.
Ability to work independently and collaboratively in a diverse environment.
Strong organizational skills and ability to multi-task.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $46,400.00 - $67,300.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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Original Job Description