Information Technology Technology Support

🇺🇸 New York, NY 🕑 Full-Time 💰 $40K - $50K 💻 Information Technology 🗓️ May 29th, 2026

Canvas DHCP TCP/IP

Edtech.com's Summary

Touro University New York is hiring an Information Technology Technology Support professional to provide technical assistance to students, faculty, and staff at the Touro College of Osteopathic Medicine and Imaging School. The role involves managing and troubleshooting audio-visual equipment, networks, computers, and software, in addition to supporting various educational technologies and responding to service requests.

Highlights

Provide technical support for over 1000 users including students, faculty, and staff.
Administer smart-podiums and troubleshoot audio-visual issues in lecture halls and classrooms.
Install, configure, deploy, and troubleshoot desktops, laptops, and peripherals.
Manage Print Server, email listservs, and network (wired and wireless) connectivity.
Support educational platforms such as Canvas, clickers, Zoom, and medical simulation machines.
Proficient knowledge of networking protocols (DNS, DHCP, LDAP, TCP/IP) and operating systems including Windows, Linux (preferred), and Mac OSX.
Experience with Microsoft Office Suite and basic audio-visual equipment understanding.
Bachelor of Science degree preferred with at least 3 years of IT experience preferred.
Excellent communication skills and ability to build cooperative relationships with the academic community.
Salary range from $40,000 to $50,000 per year.

Information Technology Technology Support Full Description

Overview:

Responsible for general technical support for students, faculty, and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users).

Responsibilities:

Responsible for general technical support, to include, but not limited to as much of the following as possible:

Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs, and classrooms
Respond to service tickets
Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals
Administers Print Server and printing management software
Administers E-Mail listserv for faculty, staff and student body
Troubleshoots network (wired and wireless) related issues
Technical support for Medical Simulation Machines
Assists students and instructors with Canvas and clicker issues
Assist students with Exam issues
Troubleshoot Zoom issues
Other duties as required

Qualifications:
Education/Experience

Bachelor of Science preferred.
At least 3 years of IT experience preferred.

Knowledge/Skills/Abilities

Demonstrated proficiency in communication (written and verbal) required
Customer service and team orientated required
A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required
Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
Networking, DNS, DHCP, LDAP, TCP/IP
Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX.
Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
Basic understanding of Audio-Visual equipment.
Internet research

Working Conditions

Extensive time sitting and standing
Ability to lift 10 lbs.

Maximum Salary: USD $50,000.00/Yr. Minimum Salary: USD $40,000.00/Yr.

Original Job Description

Overview:

Responsible for general technical support for students, faculty, and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users).

Responsibilities:

Responsible for general technical support, to include, but not limited to as much of the following as possible:

Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs, and classrooms
Respond to service tickets
Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals
Administers Print Server and printing management software
Administers E-Mail listserv for faculty, staff and student body
Troubleshoots network (wired and wireless) related issues
Technical support for Medical Simulation Machines
Assists students and instructors with Canvas and clicker issues
Assist students with Exam issues
Troubleshoot Zoom issues
Other duties as required

Qualifications:
Education/Experience

Bachelor of Science preferred.
At least 3 years of IT experience preferred.

Knowledge/Skills/Abilities

Demonstrated proficiency in communication (written and verbal) required
Customer service and team orientated required
A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required
Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
Networking, DNS, DHCP, LDAP, TCP/IP
Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX.
Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
Basic understanding of Audio-Visual equipment.
Internet research