Elsevier
Inside Account Manager, Research Solutions Portfolio
CRM
Salesforce
Edtech.com's Summary
Elsevier Inc. Company is hiring an Inside Account Manager, Research Solutions Portfolio. The role involves managing academic and government customer accounts to drive engagement, renewals, and revenue growth by delivering tailored research solutions. The employer expects the candidate to handle sales cycles, collaborate with internal teams, and identify new business opportunities to support institutional goals and business growth.
Highlights
- Manage a portfolio of academic and government accounts to maintain long-term relationships and grow revenue.
- Conduct sales activities including inbound/outbound calls, emails, virtual meetings, and digital engagement.
- Identify customer needs and recommend Elsevier research solutions that align with institutional objectives.
- Prepare product presentations, pricing proposals, and negotiate renewals within guidelines.
- Manage complete sales cycle from opportunity qualification to post-sale follow-up.
- Collaborate with field account managers, product specialists, consultants, and marketing teams.
- Monitor market trends and competitor activity to inform strategic account planning.
- Use CRM platforms (Salesforce preferred) and Microsoft Office applications effectively.
- Meet or exceed sales quotas, renewal, and growth targets while ensuring high customer satisfaction.
- Compensation includes base pay range of $56,600 - $94,400 and total target cash range of $87,000 - $145,100, with flexible working hours.
Inside Account Manager, Research Solutions Portfolio Full Description
Inside Account Manager
Are you passionate about building strong customer relationships and helping academic and government institutions achieve their research, teaching, and learning goals?
Do you enjoy consultative selling, uncovering customer needs, and delivering solutions that create meaningful impact?
About the Role
As an Inside Account Manager, you will manage a portfolio of academic and government accounts, driving customer engagement, renewals, and revenue growth across Elsevier's portfolio of research solutions. Working closely with customers and internal stakeholders, you will identify opportunities, deliver value-driven solutions, and support institutional research, teaching, and learning objectives while contributing to long-term business growth.
Responsibilities
- Manage a defined territory of existing and prospective customer accounts, developing long-term relationships with key decision makers.
- Conduct inbound and outbound sales activities through phone, email, virtual meetings, and digital engagement to generate pipeline, renew subscriptions, and close new business opportunities.
- Identify customer needs and recommend Elsevier solutions that align with institutional goals and research priorities.
- Prepare and deliver product presentations, pricing proposals, and renewal strategies while negotiating terms within established guidelines.
- Manage the complete sales cycle, including opportunity qualification, forecasting, proposal development, contract execution, and post-sale follow-up.
- Collaborate with field account managers, product specialists, customer consultants, and marketing teams to execute account strategies and maximize customer value.
- Monitor market trends, competitive activity, and customer feedback to identify new business opportunities and support strategic account planning.
- Meet or exceed assigned revenue, renewal, and growth targets while maintaining high levels of customer satisfaction.
Requirements
- Experience in inside sales, account management, customer success, or consultative B2B sales.
- Strong communication, presentation, negotiation, and relationship-building skills.
- Proven ability to manage multiple opportunities and prioritize competing demands in a fast-paced sales environment.
- Experience using CRM platforms (Salesforce preferred) and Microsoft Office applications.
- Demonstrated ability to meet or exceed sales quotas and performance objectives.
- Strong analytical and problem-solving skills with the ability to interpret customer needs and recommend appropriate solutions.
- Ability to maintain accurate customer records, opportunity data, and sales activities within CRM systems.
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Primary Location Base Pay Range: Home based-Ohio $56,600 - $94,400. Total Target Cash Range: $87,000 - $145,100.Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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