Edtech.com's Summary

Cengage Group is hiring an Inside Client Success Manager. The role involves managing assigned accounts to meet or exceed quotas, building and maintaining customer relationships, developing strategic plans based on customer objectives, coordinating technical support, monitoring product adoption, and driving client renewals and growth through sales activities tracked in Salesforce.com and Gainsight.

Highlights

Manage assigned accounts to consistently meet or exceed sales quotas.
Build and maintain relationships with new customers, including executive-level contacts.
Develop consultative strategies to achieve customer objectives.
Coordinate with technical support to resolve complex inquiries.
Monitor customer usage, adoption, and health metrics to ensure successful product integration.
Conduct regular business appraisals to enhance customer satisfaction and product uptake.
Maintain thorough account administration and stay current on product and industry knowledge.
Drive client renewals and incremental growth through cross-selling, add-ons, and upgrades.
Manage sales pipeline and forecast objectives using Salesforce.com and Gainsight.
Compensation ranges from $58,300 to $93,200 USD base pay, with potential for significant incentives.
Required skills include strong communication, project management, negotiation, critical thinking, and ability to build relationships virtually through phone, email, and video conferencing.
Works within Cengage's Infosec division, focused on cybersecurity education and awareness for IT and security professionals.

Inside Client Success Manager Full Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

What you'll do here:

Handle the assigned accounts to consistently perform at or above quota.
Build relationships with new customers, including management and executive collaborators, and understand their objectives.
Develop a strategy and plan for achieving customer objectives from a consultative approach.
Coordinate with technical support for technically complex questions.
Monitor customer usage, adoption, and customer health metrics.
Consistently collaborate with clients to ensure continuous successful integration of Infosec's products and enhance added benefits over the duration of the subscription.
Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake.
Maintain outstanding administration of your accounts.
Stay current on company and industry product knowledge.
Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers.
Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight.
Embody the Cengage Credo by demonstrating our ethos.
Perform other duties as needed to achieve Infosec goals.

Skills you will need here:

Ability to build rapport through phone calls, email, and video conferencing.
Demonstrated ability to communicate, present, and influence credibly and effectively.
Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization.
Excellent listening and negotiation skills; critical thinking and problem-solving skills.
Confident self-starter, highly motivated, and able to excel in a high-performance setting.
Natural relationship builder with integrity, reliability, and maturity.
Ability to prioritize among competing tasks.

Infosec, a Cengage Group company, believes knowledge is power when fighting cybercrime. We help IT and security professionals advance their careers with skills development and certifications while empowering all employees with security awareness and privacy training to stay cyber safe at work and home. It's our mission to equip all organizations and individuals with the know-how and confidence to outsmart cybercrime. We've been named to Madison's Top Workplaces and Chicago's Best Places to Work, and pride ourselves on our employee culture.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$58,300.00 - $93,200.00 USD

Original Job Description

We believe in the power and joy of learning

Our culture values inclusion, engagement, and discovery

What you'll do here:

Handle the assigned accounts to consistently perform at or above quota.
Build relationships with new customers, including management and executive collaborators, and understand their objectives.
Develop a strategy and plan for achieving customer objectives from a consultative approach.
Coordinate with technical support for technically complex questions.
Monitor customer usage, adoption, and customer health metrics.
Consistently collaborate with clients to ensure continuous successful integration of Infosec's products and enhance added benefits over the duration of the subscription.
Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake.
Maintain outstanding administration of your accounts.
Stay current on company and industry product knowledge.
Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers.
Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight.
Embody the Cengage Credo by demonstrating our ethos.
Perform other duties as needed to achieve Infosec goals.

Skills you will need here:

Ability to build rapport through phone calls, email, and video conferencing.
Demonstrated ability to communicate, present, and influence credibly and effectively.
Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization.
Excellent listening and negotiation skills; critical thinking and problem-solving skills.
Confident self-starter, highly motivated, and able to excel in a high-performance setting.
Natural relationship builder with integrity, reliability, and maturity.
Ability to prioritize among competing tasks.

About Cengage Group

Compensation

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Edtech.com's Summary

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