Edtech.com's Summary

Diversified Services Network, Inc. is hiring an Instructional Design/Curriculum Designer to develop and deliver training modules and programs aligned with customer service processes. The role involves gathering performance data to evaluate training effectiveness, maintaining compliance of training materials, and improving program impact.

Highlights

Develop and deliver training modules, courses, and programs focused on customer service processes.
Gather and analyze customer service performance data to measure training success and improve effectiveness.
Review and maintain training materials to ensure compliance with company policies and procedures.
Experience with ADDIE instructional design models and adult learning principles required.
Proficiency in conducting business needs analysis and applying current instructional design standards.
Preferred familiarity with dominKnow ONE authoring tools, DACUM events, and Questionmark software.
Bachelor’s degree in Education or Instructional Design required; 2 years relevant experience or Instructional Design Certificate with 4 years experience acceptable.
Strong soft skills including customer focus, service excellence, consulting, decision making, communication, problem solving, relationship management, and training operations knowledge.
Comprehensive benefits including health, dental, vision, disability insurance, 401(k), paid time off, and holidays.
Salary range: $50,000 to $58,000 annually.

Instructional Design/ Curriculum Designer Full Description

Diversified Services Network, Inc. (DSN) is seeking a full-time Business Development Consultant/Instructional Design/Curriculum Designer to join our team in Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

JOB RESPONSIBILITIES:

Assists with developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization's customer service processes.

Assists with gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.

Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.

Requirements

EDUCATION & EXPERIENCE REQUIRED:

Bachelor’s degree or higher in Education or Instructional Design
2 yrs of relevant work experience required regardless of education level. Instructional Design Certificate acceptable with at least four years’ relevant work experience.

REQUIRED SKILLS:

Previous demonstrated experience in instructional design:
ADDIE models
Familiarity with adult learning principles
Proven demonstration to create training courses.
To perform business needs analysis.
To apply current instructional design standards

DESIRED SKILLS:

Familiarity with dominKnow ONE suite of authoring tools
Familiarity with process and products
Proficiency with conducting DACUM events
Familiarity with Questionmark

SOFT SKILLS REQUIRED:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Benefits

401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 50,000-58,000 per annual

Original Job Description

JOB RESPONSIBILITIES:

Assists with developing and delivering training modules, courses and programs; ensuring that courses and materials are relevant to the organization's customer service processes.

Assists with gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.

Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.

Requirements

EDUCATION & EXPERIENCE REQUIRED:

Bachelor’s degree or higher in Education or Instructional Design
2 yrs of relevant work experience required regardless of education level. Instructional Design Certificate acceptable with at least four years’ relevant work experience.

REQUIRED SKILLS:

Previous demonstrated experience in instructional design:
ADDIE models
Familiarity with adult learning principles
Proven demonstration to create training courses.
To perform business needs analysis.
To apply current instructional design standards

DESIRED SKILLS:

Familiarity with dominKnow ONE suite of authoring tools
Familiarity with process and products
Proficiency with conducting DACUM events
Familiarity with Questionmark

SOFT SKILLS REQUIRED:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Benefits

401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 50,000-58,000 per annual

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