Edtech.com's Summary

Centene is hiring an Instructional Design Manager to lead the creation of immersive, evidence-based training programs with a focus on simulation-based healthcare education. The role involves managing a team of instructional designers, collaborating with stakeholders, and utilizing advanced technologies such as VR/AR and virtual simulations to improve Contact Center staff performance and ensure compliance with regulatory standards.

Highlights

Lead and mentor a team of instructional designers focused on Contact Center training programs.
Develop and implement instructional strategies using models like ADDIE and SAM tailored for healthcare professionals.
Integrate simulation-based learning tools such as VR/AR, manikin simulations, and virtual environments in training.
Manage vendor projects, budgets, timelines, and relationships to meet training goals.
Create metrics to assess learning outcomes, performance improvements, and ROI of training initiatives.
Stay updated on trends in healthcare education, simulation technology, and instructional design.
Required skills include at least 2 years of leadership experience and expertise in simulation-based education tools like SimTrain or Zenerate.
Requires a Bachelor's degree or equivalent experience, with 5+ years in training within managed care or insurance environments.
Compensation ranges from $86,000 to $154,700 per year, with access to comprehensive benefits including health insurance, 401K, and tuition reimbursement.
Experience preferred in Contact Center environments and dynamic work settings.

Instructional Design Manager Full Description

Instructional Design Manager

Business Area: Human Resources & Training
Job Type: Full time
Date Posted: Jun 23 2025

Instructional Design Manager

Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Lead the development of immersive, evidence-based training programs by leveraging a strong background in simulation-based healthcare education. This role will oversee a team of instructional designers and collaborate with internal and external stakeholders to enhance staff performance and quality through innovative learning solutions.

***The Instructional Design Manager is primarily remote. Candidates will be considered nationally. ***

Responsibilities:

Manages the activities related to various training and educational programs for the Contact Center staff. Develops and implements instructional strategies that align with education goals and regulatory standards. Advocates for the integration of simulation-based learning across training programs.
Leads and mentors a team of instructional designers.
Applies instructional design models (e.g., ADDIE, SAM) and adult learning principles tailored to healthcare professionals to prepare a variety of training aids and materials. Ensures content aligns with guidelines, standards, and protocols.
Leverages technologies such as VR/AR, manikin-based simulations, and virtual Contact Center environments to design and manage the development of high-fidelity simulations, virtual patient scenarios, and interactive case-based learning.
Oversees multiple vendor projects, ensuring timely delivery and alignment with priorities to accomplish the Contact Center training goals and objectives.
Manage budgets, timelines, and vendor relationships.
Develops metrics to assess learning outcomes, performance, and ROI. Analyzes feedback and performance data to refine learning experiences and submit reports and recommendations to management.
Stay current with trends in healthcare education, simulation technology, and instructional design.

Highly Preferred Skills:

At least 2 years of leadership experience
Strong background in simulation-based education utilizing tools such as SimTrain or Zenerate
Prior experience in a dynamic work environment
Contact Center experience

Education/Experience:
Bachelor’s degree in related field or equivalent experience. 5+ years of training experience within the hiring departments function, preferably in a managed care/insurance environment. Familiarity with computer based training tools, vendors and other technology based training platforms. Knowledge of training methodologies, adult learning styles, and evaluative methodologies in measuring impact on organization and ROI of training expenditures. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff.

Pay Range: $86,000.00 - $154,700.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Original Job Description

Instructional Design Manager

Business Area: Human Resources & Training
Job Type: Full time
Date Posted: Jun 23 2025

Instructional Design Manager

Description

***The Instructional Design Manager is primarily remote. Candidates will be considered nationally. ***

Responsibilities:

Manages the activities related to various training and educational programs for the Contact Center staff. Develops and implements instructional strategies that align with education goals and regulatory standards. Advocates for the integration of simulation-based learning across training programs.
Leads and mentors a team of instructional designers.
Applies instructional design models (e.g., ADDIE, SAM) and adult learning principles tailored to healthcare professionals to prepare a variety of training aids and materials. Ensures content aligns with guidelines, standards, and protocols.
Leverages technologies such as VR/AR, manikin-based simulations, and virtual Contact Center environments to design and manage the development of high-fidelity simulations, virtual patient scenarios, and interactive case-based learning.
Oversees multiple vendor projects, ensuring timely delivery and alignment with priorities to accomplish the Contact Center training goals and objectives.
Manage budgets, timelines, and vendor relationships.
Develops metrics to assess learning outcomes, performance, and ROI. Analyzes feedback and performance data to refine learning experiences and submit reports and recommendations to management.
Stay current with trends in healthcare education, simulation technology, and instructional design.

Highly Preferred Skills:

At least 2 years of leadership experience
Strong background in simulation-based education utilizing tools such as SimTrain or Zenerate
Prior experience in a dynamic work environment
Contact Center experience

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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