Steak n Shake
Instructional Designer
ADDIE
Camtasia
Canva
Edtech.com's Summary
Steak 'n Shake is hiring an Instructional Designer to develop engaging training programs for restaurant and corporate teams. The role involves designing eLearning, instructor-led sessions, and job aids that align with operational goals, while collaborating closely with Operations and other departments to enhance execution, guest experience, and employee retention.
Highlights
- Design and develop eLearning, instructor-led training, and job aids for frontline and leadership roles
- Apply adult learning theories and instructional design models such as ADDIE and SAM
- Align training programs with operational initiatives, menu changes, and promotions
- Manage content in LMS and incorporate video and interactive elements
- Evaluate training effectiveness using feedback, LMS data, and field metrics
- Partner with Operations to pilot, refine, and implement training programs
- Visit restaurants for operational observation, effectiveness validation, and feedback collection
- Proficiency with eLearning tools including Articulate Storyline/Rise, Camtasia, Canva, Adobe, and Vyond
- Require a bachelor's degree in Instructional Design, Education, or related field; Master's degree preferred
- 5+ years of instructional design and frontline training experience in QSR, retail, or hospitality sectors
Instructional Designer Full Description
Instructional Designer
Steak 'n Shake
Description
Instructional Designer (QSR / Operations Training)
Location: Remote/Hybrid in a main Steak n Shake Market
Department: Learning & Development
Reports to: VP Training
Department: Learning & Development
Reports to: VP Training
Steak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention.
This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick-service restaurant (QSR), retail, or hospitality operations.
Responsibilities
- Design and develop eLearning, instructor-led training, and job aids for frontline and leadership roles
- Apply adult learning theory and instructional design models (ADDIE, SAM)
- Align training with operational initiatives, menu changes, and promotions
- Develop and manage content in the LMS; incorporate video and interactive learning
- Evaluate training effectiveness using feedback, LMS data, and field metrics
- Partner with Operations to pilot, refine, and roll out training programs
- Visiting restaurants to observe operations, validate effectiveness, and gather feedback
Qualifications
- Bachelor’s degree in Instructional Design, Education, or related field, Master’s degree a plus
- 5+ years instructional design experience (QSR, retail, or hospitality preferred)
- 5+ years’ experience training frontline hourly teams and managers
- Proficiency (3-5 years’ experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond)
- Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines
- Data driven mindset with the ability to evaluate learning impact using Kirkpatrick type frameworks
- Knowledge of food safety standards, QSR standards, and hospitality principles
Additional Details
- You are in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando
- Average 5% travel for field observation, analysis, and implementation evaluation
- Passion for operational excellence and learner-centered design
- Role is fast-paced, operations-driven with high visibility and impact
- Opportunity to directly influence guest experience, team performance/retention
About Steak n Shake
Steak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.
#TBCorp
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