Job Details

Description

The Instructional Designer and Trainer is responsible for developing and designing trainings and consistently providing the best customer experience possible. This position helps to identify, recommend, and present new training courses and curriculums while preparing course/curriculum materials.

ESSENTIAL FUNCTIONS:

Consistently provide the best customer experience possible
Provide support to staff in meeting customer expectations
Coordinate between the Training Department and other departments
Recommend improvements to procedures
Recommend product / delivery enhancements
Train employees as required both in classroom and online settings
Identify, recommend, and develop new training curriculums, topics, courses, and methods
Define objectives for a course and/or curriculum
Outline the concept for a course or a curriculum, define the course medium, content delivery, assessments accompanying materials and learning approaches for both the trainers and the learners
Ensure that all course content is relevant and up to date
Support training efforts in mergers and acquisitions
Application of adult learning principles
Stay current on learning tools, trends, and ideas
Ensure accuracy of course materials
Attend compliance training events to stay current with regulations
Provide compliance training within business unit
E-Learning
Recommend improvements to procedures
Recommend product and delivery enhancements
Attempt to exceed departmental goals
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of training techniques, adult learning theory, and curriculum development
Ability to motivate, be a team player, relate to staff at all levels and possess a dynamic personality
Possess a strong commitment to staff training and development and the ability to develop skill sets necessary for success
Ability to be creative and innovative with training solutions

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's Degree in Business, Finance, Education, Teaching, Instructional Design, or Related Subject preferred

Work Experience:

3 - 5 years Training Experience preferred
3 - 5 years Customer Service Experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Thanks for checking out the Instructional Designer and Trainer opening.

Social Studies Curriculum Designer

Social Studies Curriculum Designer

Math Curriculum Designer, Elementary Specialist

Math Curriculum Designer, Elementary Specialist

K-5 Spanish Language Arts Curriculum Designer

Instructional Designer and Trainer

Social Studies Curriculum Designer

Social Studies Curriculum Designer

Math Curriculum Designer, Elementary Specialist

Math Curriculum Designer, Elementary Specialist

K-5 Spanish Language Arts Curriculum Designer

Thanks for checking out the Instructional Designer and Trainer opening.

Social Studies Curriculum Designer

Social Studies Curriculum Designer

Math Curriculum Designer, Elementary Specialist

Math Curriculum Designer, Elementary Specialist

K-5 Spanish Language Arts Curriculum Designer