Instructional Designer and Trainer

🇺🇸 Warren, PA

🕑 Full-Time


💻 Instructional Design

🗓️ September 8th, 2023

Job Details

The Instructional Designer and Trainer is responsible for developing and designing trainings and consistently providing the best customer experience possible. This position helps to identify, recommend, and present new training courses and curriculums while preparing course/curriculum materials.

  • Consistently provide the best customer experience possible
  • Provide support to staff in meeting customer expectations
  • Coordinate between the Training Department and other departments
  • Recommend improvements to procedures
  • Recommend product / delivery enhancements
  • Train employees as required both in classroom and online settings
  • Identify, recommend, and develop new training curriculums, topics, courses, and methods
  • Define objectives for a course and/or curriculum
  • Outline the concept for a course or a curriculum, define the course medium, content delivery, assessments accompanying materials and learning approaches for both the trainers and the learners
  • Ensure that all course content is relevant and up to date
  • Support training efforts in mergers and acquisitions
  • Application of adult learning principles
  • Stay current on learning tools, trends, and ideas
  • Ensure accuracy of course materials
  • Attend compliance training events to stay current with regulations
  • Provide compliance training within business unit
  • E-Learning
  • Recommend improvements to procedures
  • Recommend product and delivery enhancements
  • Attempt to exceed departmental goals
  • Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment

  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
  • Knowledge of training techniques, adult learning theory, and curriculum development
  • Ability to motivate, be a team player, relate to staff at all levels and possess a dynamic personality
  • Possess a strong commitment to staff training and development and the ability to develop skill sets necessary for success
  • Ability to be creative and innovative with training solutions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's Degree in Business, Finance, Education, Teaching, Instructional Design, or Related Subject preferred

Work Experience:
  • 3 - 5 years Training Experience preferred
  • 3 - 5 years Customer Service Experience preferred 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Apply Now