Instructional Designer II - Technical Support

Edtech.com's Summary

University of Texas at Dallas is hiring an Instructional Designer II - Technical Support. The role involves providing technical expertise and support for the institution's learning management system and integrated technologies, managing support requests, troubleshooting issues, and creating user documentation for the campus community.

Highlights

Provide tier-1 and tier-2 technical support for eLearning and integrated educational technologies.
Serve as the main point of contact for technical issues related to the learning management system.
Troubleshoot, replicate, and resolve incidents; escalate complex problems to internal IT or external vendors.
Create and maintain user-friendly documentation, tutorials, and knowledge base articles.
Support includes working with case management systems and multi-tiered support workflows.
Required knowledge includes Microsoft 365, various operating systems (Windows, macOS, iOS), and hardware such as interactive whiteboards, Chromebooks, tablets.
Salary starting at $74,000, dependent on qualifications.
Minimum qualifications: Bachelor’s degree in instructional technology, education, communications, IT, curriculum design or related field, with 3-5 years of relevant experience; experience with multimedia authoring and website design software.
Preferred qualifications: Master’s degree, ITIL foundations certification, and 3-5 years instructional technology support experience, preferably in higher education.
Familiarity with the use of AI in course material design and supervisory duties for student workers may be required.

Instructional Designer II - Technical Support Full Description

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Posting Details

Posting Number	S06741P
Position Title	Instructional Designer II - Technical Support
Functional Title	Instructional Designer II - Technical Support
Department	Educational Technology Services
Salary Range	Starting at $74,000 Dependent on Qualifications
Pay Basis	Monthly
Position Status	Regular full-time
Location	Richardson
Position End Date (if temporary)
Posting Open Date	12/01/2025
Posting Close Date
Open Until Filled	Yes
Desired Start Date	01/05/2026
Job Summary	Looking for a rewarding career opportunity with great benefits? Look no further! Join our team! Responsible for providing technical expertise and support on the institution’s learning management system (eLearning) and integrated technologies to the campus community.
Minimum Education and Experience	Bachelor’s degree in instructional technology, education, communications, information technology, curriculum design or related field; three to five years experience in course design, curriculum design or e-learning, preferably in higher education; experience with graphic and multimedia authoring software and Web site design software; or an equivalent combination of education and experience.
Preferred Education and Experience	- Master’s degree in Instructional Technology, education, information technology, or related field. - ITIL foundations certification - Three to five years’ experience with instructional technology support, learning management systems (LMS), and other educational technology tools, in a higher education setting.
Other Qualifications	To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities	Serve as the designated point of contact for technical support related to eLearning and integrated technologies; provide tier-1 and tier-2 support to campus community in coordination with vendor-led helpdesks; facilitate incident resolution, troubleshoot and replicate issues, research and answer questions, escalate complex problems to OIT or external vendors as needed; maintain support records, create and maintain user-friendly documentation, support guides, tutorials, and knowledge base articles; foster technology integration by modeling effective practices and staying current with emerging ed-tech trends; perform other duties as assigned which could include student worker supervisory responsibilities. Familiarity with the use of A.I. in the design of course materials.
Physical Demands and Working Conditions
Physical Activities
Working Conditions
Additional Information	Ideal applicant should possess: - Hands-on experience working with case management systems, and collaborating within multi-tiered support workflows - Familiarity with various operating systems (e.g., Windows, macOS, iOS), hardware (e.g., interactive whiteboards, Chromebooks, tablets), Microsoft 365 and related collaborative tools - Service-driven approach, commitment to providing high-quality support and achieving customer satisfaction - Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently - Strong communication and interpersonal skills, ability to explain technical concepts to non-technical users clearly and patiently About Us The University of Texas at Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A collection of people, ideas and perspectives is crucial to our vision and mission. UT Dallas is a place where members of the community from all backgrounds are welcomed, treated fairly, and encouraged in their pursuit of excellence. What We Can Offer UT Dallas aims to attract and retain talented faculty and staff to support the university’s mission. We offer a comprehensive compensation and benefits package, including medical, dental, vision, paid time off, retirement, life insurance and AD&D coverage. UT Dallas also offers employee wellness programs, tuition assistance, professional development through Academic Impressions, and so much more. Visit https://hr.utdallas.edu/employees/benefits/ for more information. Hybrid remote work environment available and a UT Dallas Remote Work Agreement is required upon employment. Use of personal computer and other standard office equipment may be required. Must be located within the State of Texas (or Must be located within the DFW Area) and have the ability to be on campus with 24 hours of notice.
Special Instructions Summary
Important Message	1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the *ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator*.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume
Cover Letter/Letter of Application

Optional Documents

Veteran Employment Preference - Form DD-214

Human Resources,
800 West Campbell Road, AD3.418
Richardson,
TX 75080-3021

972.883.2221

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Original Job Description

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Instructional Designer II - Technical Support Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Posting Number	S06741P
Position Title	Instructional Designer II - Technical Support
Functional Title	Instructional Designer II - Technical Support
Department	Educational Technology Services
Salary Range	Starting at $74,000 Dependent on Qualifications
Pay Basis	Monthly
Position Status	Regular full-time
Location	Richardson
Position End Date (if temporary)
Posting Open Date	12/01/2025
Posting Close Date
Open Until Filled	Yes
Desired Start Date	01/05/2026
Job Summary	Looking for a rewarding career opportunity with great benefits? Look no further! Join our team! Responsible for providing technical expertise and support on the institution’s learning management system (eLearning) and integrated technologies to the campus community.
Minimum Education and Experience	Bachelor’s degree in instructional technology, education, communications, information technology, curriculum design or related field; three to five years experience in course design, curriculum design or e-learning, preferably in higher education; experience with graphic and multimedia authoring software and Web site design software; or an equivalent combination of education and experience.
Preferred Education and Experience	- Master’s degree in Instructional Technology, education, information technology, or related field. - ITIL foundations certification - Three to five years’ experience with instructional technology support, learning management systems (LMS), and other educational technology tools, in a higher education setting.
Other Qualifications	To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities	Serve as the designated point of contact for technical support related to eLearning and integrated technologies; provide tier-1 and tier-2 support to campus community in coordination with vendor-led helpdesks; facilitate incident resolution, troubleshoot and replicate issues, research and answer questions, escalate complex problems to OIT or external vendors as needed; maintain support records, create and maintain user-friendly documentation, support guides, tutorials, and knowledge base articles; foster technology integration by modeling effective practices and staying current with emerging ed-tech trends; perform other duties as assigned which could include student worker supervisory responsibilities. Familiarity with the use of A.I. in the design of course materials.
Physical Demands and Working Conditions
Physical Activities
Working Conditions
Additional Information	Ideal applicant should possess: - Hands-on experience working with case management systems, and collaborating within multi-tiered support workflows - Familiarity with various operating systems (e.g., Windows, macOS, iOS), hardware (e.g., interactive whiteboards, Chromebooks, tablets), Microsoft 365 and related collaborative tools - Service-driven approach, commitment to providing high-quality support and achieving customer satisfaction - Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently - Strong communication and interpersonal skills, ability to explain technical concepts to non-technical users clearly and patiently About Us The University of Texas at Dallas is committed to graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A collection of people, ideas and perspectives is crucial to our vision and mission. UT Dallas is a place where members of the community from all backgrounds are welcomed, treated fairly, and encouraged in their pursuit of excellence. What We Can Offer UT Dallas aims to attract and retain talented faculty and staff to support the university’s mission. We offer a comprehensive compensation and benefits package, including medical, dental, vision, paid time off, retirement, life insurance and AD&D coverage. UT Dallas also offers employee wellness programs, tuition assistance, professional development through Academic Impressions, and so much more. Visit https://hr.utdallas.edu/employees/benefits/ for more information. Hybrid remote work environment available and a UT Dallas Remote Work Agreement is required upon employment. Use of personal computer and other standard office equipment may be required. Must be located within the State of Texas (or Must be located within the DFW Area) and have the ability to be on campus with 24 hours of notice.
Special Instructions Summary
Important Message	1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the *ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator*.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume
Cover Letter/Letter of Application

Optional Documents

Veteran Employment Preference - Form DD-214

Human Resources,
800 West Campbell Road, AD3.418
Richardson,
TX 75080-3021

972.883.2221

Check Us Out on Social Media

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Instructional Designer II - Technical Support

Edtech.com's Summary

Instructional Designer II - Technical Support Full Description

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