Cone Health
Instructional Designer Intermediate - Cogito
Edtech.com's Summary
Cone Health is hiring an Instructional Designer Intermediate responsible for developing and delivering training programs for software managed by the Information & Technology Services department. This role designs curricula, develops educational content, manages training environments, coordinates sessions, and collaborates with stakeholders to enhance individual and organizational performance.
Highlights
- Develop and implement training programs for Epic applications and other ITS software.
- Create and edit curriculum and training/support materials for various user roles.
- Provide user training through multiple delivery methods including classroom, online, and on-the-job.
- Manage training logistics, respond to training requests, and resolve service tickets.
- Build, configure, test, and maintain software training environments aligned with production systems.
- Recruit, train, and deploy Credentialed Trainers to support user training needs.
- Ensure Credentialed Trainers are prepared to serve specific applications and users.
- Require a Bachelor's degree or equivalent experience and at least 2 years of relevant experience.
- Clinical employees must maintain appropriate licensure and complete Epic certification as required.
Instructional Designer Intermediate - Cogito Full Description
Instructional Designer Intermediate - Cogit
Location:4411 West Market Street,Greensboro, NC 27407
Category:Information Technology & Cyber Security
Full Time (40 Hours/Week)
Full Time (40 Hours/Week)
Remote
Days/Weekend Rotation (United States of America)
IT Network
Days/Weekend Rotation (United States of America)
IT Network
Description
The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software that is managed through the Information & Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates & conducts training sessions, and resolves service tickets & requests. This position communicates and collaborates with all stakeholders of the organization to improve individual and organizational performance.
Essential Job Function
Essential Job Function
- Develops and implements / delivers the software training program for one?s respective Epic application(s) and/or other ITS software; creates and edits the curriculum and training/support materials for all roles as well as collaborates with leaders and analysts to determine the best approaches for training program development and user training.
- Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning.
- Coordinates training-related logistics and communications, responds to requests for training, Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders.
- Creates, builds, configures, tests, and maintains the software training environments, and works in conjunction with application teams and technical teams to ensure consistency between production and training environments.
- Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CT?s) to assist with super user and end user training.
- Ensures that CT?s are trained and equipped to successfully serve specific applications and user areas.
- Performs other duties as assigned.
Education
- Required: Bachelor's degree or equivalent experience in relevant field
Experience
- Required: 2 years
Licensure/Certification/Listing
- Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.
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