The Travel Corporation
Instructional Designer, Temporary 9-Month Position
🇺🇸 Remote - US
🕑 Temporary
💰 $37 per Hour
💻 Instructional Design
🗓️ December 3rd, 2025
Edtech.com's Summary
- Design and develop CET training materials including lesson plans, facilitator guides, learner resources, and digital content.
- Facilitate live virtual and in-person training sessions and lead train-the-trainer programs.
- Collaborate with product owners and SMEs to ensure content accuracy and relevancy.
- Continuously update training based on feedback and process improvements from Continuous Improvement teams.
- Strong background required in instructional design, curriculum development, and adult learning theory.
- Experience facilitating training sessions and working with multiple stakeholders across teams and time zones.
- Knowledge of contact center environments and cloud-based platforms like Genesys CCaaS is advantageous.
- Must be adaptable, collaborative, and detail-oriented.
- Fully remote temporary position lasting approximately nine months.
- Compensation is $37.00 per hour.
Instructional Designer, Temporary 9-Month Position Full Description
Fully Remote • TTC Tour Brands - Fully Remote, CA • Contact Center
- Design and develop CET training materials including lesson plans, facilitator guides, learner resources, and digital content
- Create engaging content that supports knowledge retention, hands on practice, and confident application on the phones
- Partner with product owners to gather SME input, validate content accuracy, and ensure training reflects current business processes
- Facilitate live training sessions for agents, both virtual and in person
- Lead train the trainer sessions for the global training teams, ensuring smooth transfer of knowledge and consistent program delivery
- Collaborate with Training Managers to schedule sessions, integrate new modules into new hire training, and support practice activities
- Adjust and refine training based on feedback from trainers, leaders, and agents to ensure ongoing quality and effectiveness
- Partner with Continuous Improvement to capture process updates and incorporate changes into training materials
- Maintain alignment between business operations, product updates, and all CET learning content
- Contribute to a culture of continuous learning and improvement across the Training ecosystem
Requirements
- Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness.
- Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
- Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
- Strong background in instructional design, curriculum development, and adult learning theory.
- Proven experience facilitating virtual and in person training sessions.
- Ability to translate complex product and process information into clear, digestible training materials.
- Experience working with SMEs to gather requirements and validate content accuracy.
- Ability to manage multiple workstreams, timelines, and stakeholder groups.
- Strong communication skills and comfort partnering across teams and time zones.
- Experience in contact center environments or similar operational settings is an advantage.
- Experience creating customized training for cloud-based contact center platforms (e.g., Genesys CCaaS) is a plus.
- Work Location: Fully remote
- Other: This is a temporary position anticipated to last approximately nine months.
Salary Description
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