Edtech.com's Summary

Syracuse University is hiring an Instructional Tech Engineer to design and support audio and video technology for 165+ Registrar classrooms and 300+ departmental classrooms. The engineer leads projects ranging from renovations to new building construction and keeps classroom presentation systems and rich-media distribution running. Supporting faculty teaching in-person, hybrid, and online, the role also covers lecture capture and technology for campus events.

Highlights

Implement design standards for classrooms, seminar rooms, auditoriums, team rooms, and computer labs.
Coordinate projects with engineers, construction managers, Campus Planning, Design, and Construction, and Facility Services.
Operate, integrate, and maintain classroom presentation systems and troubleshoot AV and computer problems.
Set up and monitor cameras, projectors, and audio and video mixers for live and recorded sessions.
Support computer labs, the Makerspace, and informal learning spaces such as residence hall lounges.
Provide support for lecture capture and for technology and accessibility at university events.
Train students, faculty, and staff on AV equipment and supervise student employees.
Know Extron Electronics products and control systems, audio and video production equipment, and Microsoft Office.
Hold a bachelor's degree or equivalent plus 3+ years in information technology, and be familiar with AI tools such as Copilot and ChatGPT.
Earn $63,000 to $64,500 and travel occasionally to Syracuse University's remote campuses.

Instructional Tech Engineer Full Description

Job #

042862

Department

Information Technology Services

Location

Syracuse, NY

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

$63,000-$64,500

Staff Level

FLSA Status

Exempt

Hours

Standard University business hours: 8:30am – 5:00pm (academic year), 8:00am – 4:30pm (summer). Hours may vary based on operational needs.

Job Type

Full-time

Job Description

The ITS Instructional Technology Engineer ( ITE ) will utilize outstanding communication, technical, and project management skills, and an entrepreneurial approach to design, support and enrich the student learning experience and support faculty teaching place-based, hybrid and on-line classes in 165+ Registrar’s and 300+ departmental classrooms. The ITE provides project leadership and audio and video technical design support to students, faculty, and staff, and includes project management, design, and the operation and maintenance of audio and video equipment installed in classroom presentation systems, and enterprise rich-media distribution systems. The ITE will help coordinate operation, preventative maintenance, and just-in-time technical response support for campus facilities. The ITE is responsible for coordinating technology and accessibility support for Syracuse University events, and for lecture capture services. The ITE will work directly with IT instructional staff, managers, and the Associate Directors of Learning Environments to foster excellence in the technologies provided to faculty and students. The ITE will work collaboratively with other departments to enhance informal learning spaces such as computer labs, Makerspace, residence hall lounges and studio spaces.

Education and Experience

Bachelor’s degree or equivalent combination of education and/or experience plus three (3+) plus years relevant experience in information technologies/computer science as necessary.

Skills and Knowledge

A broad knowledge of audio and video production equipment operation and distribution is essential as well as working knowledge of computer applications (including Microsoft Office and web-based applications).
Good knowledge of Extron Electronics products and control systems
Understanding of developing trends in presentation and media distribution technologies. Outstanding verbal and written communication skills.
Familiarity with commonly used artificial intelligence (AI) tools and platforms, including but not limited to generative AI assistants, AI-powered productivity features within standard enterprise applications (e.g., Claude, ChatGPT, Copilot), and AI-enhanced support and automation tools.

Responsibilities

Implement technology based on design standards for Learning, Teaching, and Collaboration spaces used to build and maintain classrooms, seminar rooms, auditoriums, team rooms, and computer labs.
Work with engineers, construction managers, and faculty in partnership with internal and external groups including Campus Planning, Design, and Construction, Facility Services, Academic Affairs, schools and colleges, and other IT units.
Provide project coordination with Instructional Technology Engineers and Consultants. Project scopes range from renovations to new building construction.
Provide and coordinate operational and technical support for University classroom spaces, computer laboratories, and the Makerspace.
Operate, integrate and maintain classroom presentation systems including computing technology. Must be able to effectively maintain and troubleshoot classroom AV and computer systems and be familiar with hybrid and online teaching modalities.
Set-up, connect and monitor the use of audio-visual equipment including cameras, computers, projectors, audio and video mixers for live and recorded situations. Installation, operations, support, and maintenance for printing infrastructure and specialty equipment.
Instruct students, faculty, and staff in the use of audio-visual equipment. Supervise student employees who provide support services.
Continually update technical skills and knowledge. Identify and advise Learning Environments team members of trends in equipment usage.
Occasional travel to SU remote campuses to support and install LEMP supported classroom systems.

Physical Requirements

Physical mobility: 20% sitting, 30% standing, 30% walking, 10% kneeling, 10% stooping
Physical effort: lifting 40 lbs waist or shoulder high; 20 lbs above head. Must be able to carry 20ft. Must be able to push, pull and hold weight.
Physical dexterity/operating: 10% telephone, 25% computer/electronic equipment, 25% hand tools, 20% power tools, 20% manipulating small objects
Ability to see, distinguish colors, hear/listen,touch and speak are essential
Reading, writing, basic arithmetic, analyzing data, problem solving, and conducting research is performed daily.
May be exposed to dust, strong odors, chemicals, oil and solvents

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

Let me find your next job.

Thanks - you're signed up.

Instructional Tech Engineer

Edtech.com's Summary

Instructional Tech Engineer Full Description

Senior Technical Consultant

Technical Consultant

Computer Support Specialist

Senior Integration Programmer

Assistant Director of Application Management