Edtech.com's Summary

Keller Postman is hiring an Intake Training Manager to lead the design and delivery of training programs for the Intake team supporting complex litigation clients. The role manages learning needs assessments, develops training materials, facilitates onboarding, and oversees direct reports to enhance team performance.

Highlights

Design and develop training programs and objectives for new and existing Intake staff.
Create and maintain training materials using various media and knowledge management software.
Administer ongoing training to keep staff current on necessary job knowledge.
Partner with Intake Managers and Team Leads to assess learning needs and close performance gaps.
Manage and coach at least two direct reports in their daily tasks.
Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel) and knowledge sharing tools like SharePoint or Dropbox.
Strong verbal, written, and interpersonal communication skills with effective presentation abilities.
Minimum 3 years related experience; associate's degree required, bachelor's preferred.
Must fluently read, write, and speak English and simplify complex legal information for staff.
Compensation ranges from $95,000 to $110,000 base salary plus discretionary bonus and benefits.

Intake Training Manager Full Description

Intake Training Manager

Lake Mary, Florida, United States

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Purpose: Keller Postman seeks an Intake Training Manager to support its practice of representing a broad array of clients as plaintiffs in complex litigation. This position assesses the Intake team’s learning and development needs to drive training initiatives and identifies and arranges suitable training solutions for employees. The Intake Training Manager creatively designs and implements effective methods to educate and enhance the performance of our Intake team staff.

This position will work a hybrid schedule of three days per week in our Lake Mary, Florida, office, and two days remote. The compensation for this position, depending on experience, is a base salary of $95,000 to $110,000 per year, plus a discretionary bonus and benefits.

Essential Functions:

Design and develop intake training and development programs and objectives for new hires and current employees.
Develop, organize, and maintain effective training materials and content utilizing a variety of media.
Administer ongoing training to Intake team members to ensure they are always up to date on the knowledge required to perform their jobs effectively.
Facilitate training and onboarding activities for new hires.
Partner with other Intake Managers and Team Leads and conduct ongoing learning needs assessments to identify performance gaps and determine requirements for revising existing programs and developing new materials.
Develop and maintain organizational communications, such as intranet bulletin boards and newsletters, to ensure employees have knowledge of training and development events and resources.
Manage implementation and administration of knowledge management software.
Responsible for directly managing at least two direct reports providing the necessary training, coaching, and instruction for their day-to-day tasks.
Other duties as assigned.

Required Skills and Abilities:

Excellent verbal, written, and interpersonal communication skills.
Strong presentation skills.
Ability to manage direct reports.
Adept with a variety of multimedia training platforms and methods.
Ability to evaluate and research training options and alternatives that are effective with various learning styles.
Ability to design and implement effective training and development.
Experience using knowledge sharing tools (i.e, SharePoint, Dropbox, etc.).
Proficiency in Microsoft Office, specifically Word, Outlook, PowerPoint, and Excel.

Education/Experience:

3+ years of related experience is required.
Bachelor’s degree preferred; at least associates degree required.

Certificates/Licenses Required:

Language Ability:

Must be able to read, write, and speak fluent English.
Must have the ability to obtain case-related information from lawyers and other subject-matter experts, digest that information, and then prepare communications that effectively convey it to non-specialist employees – in other words, must be a master of making complex information simple.

Physical Demands:

This job requires remaining in a stationary position, often standing or sitting for prolonged periods.

Original Job Description

Intake Training Manager

Lake Mary, Florida, United States

Essential Functions:

Design and develop intake training and development programs and objectives for new hires and current employees.
Develop, organize, and maintain effective training materials and content utilizing a variety of media.
Administer ongoing training to Intake team members to ensure they are always up to date on the knowledge required to perform their jobs effectively.
Facilitate training and onboarding activities for new hires.
Partner with other Intake Managers and Team Leads and conduct ongoing learning needs assessments to identify performance gaps and determine requirements for revising existing programs and developing new materials.
Develop and maintain organizational communications, such as intranet bulletin boards and newsletters, to ensure employees have knowledge of training and development events and resources.
Manage implementation and administration of knowledge management software.
Responsible for directly managing at least two direct reports providing the necessary training, coaching, and instruction for their day-to-day tasks.
Other duties as assigned.

Required Skills and Abilities:

Excellent verbal, written, and interpersonal communication skills.
Strong presentation skills.
Ability to manage direct reports.
Adept with a variety of multimedia training platforms and methods.
Ability to evaluate and research training options and alternatives that are effective with various learning styles.
Ability to design and implement effective training and development.
Experience using knowledge sharing tools (i.e, SharePoint, Dropbox, etc.).
Proficiency in Microsoft Office, specifically Word, Outlook, PowerPoint, and Excel.

Education/Experience:

3+ years of related experience is required.
Bachelor’s degree preferred; at least associates degree required.

Certificates/Licenses Required:

Language Ability:

Must be able to read, write, and speak fluent English.
Must have the ability to obtain case-related information from lawyers and other subject-matter experts, digest that information, and then prepare communications that effectively convey it to non-specialist employees – in other words, must be a master of making complex information simple.

Physical Demands:

This job requires remaining in a stationary position, often standing or sitting for prolonged periods.

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Intake Training Manager

Edtech.com's Summary

Intake Training Manager Full Description

Intake Training Manager

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