Edtech.com's Summary

OverDrive is hiring an Integration Specialist responsible for supporting business partners in authenticating end users of OverDrive apps and services, managing authentication methods, and troubleshooting related issues. This role involves working with external APIs, maintaining authentication records, and assisting with publisher content metadata mapping.

Highlights

Provide support for user authentication across OverDrive's apps including Libby, Sora, Kanopy, LexisNexis, and TeachingBooks.
Manage and implement authentication configurations using XML and test changes thoroughly.
Resolve standard authentication cases with guidance and build expertise in authentication methods.
Support includes using OverDrive's external APIs and maintaining integrity of authentication records.
Requires Bachelor's Degree or equivalent experience with 0-3 years of related experience.
Experience in a technical customer service environment is preferred.
Strong proficiency with Microsoft Office Suite, especially Excel.
Effective verbal and written communication skills for technical procedures.
Experience with web and internet technologies; basic XML understanding preferred.
Position requires presence in the Greater Cleveland, OH area with a hybrid work schedule.

Integration Specialist Full Description

Integration Specialist

Partner Services Cleveland, Ohio

Description

This position will require you to be in the Greater Cleveland, OH Area
We are presently in a hybrid schedule, 2 days on campus and 3 days WFH

The Integration Specialist's responsibilities include providing support to business partners for the authentication of end users of OverDrive apps and services, including Libby, Sora, Kanopy, LexisNexis, OverDrive Professional, and TeachingBooks. This role supports the use of OverDrive's external APIs, ensures the integrity of internal authentication records, and assists with mapping publisher content metadata. The Integration Specialist is responsible for setting up authentication methods, resolving requests, and troubleshooting issues.

Responsibilities:

Complete standard authentication cases and individual tasks with guidance from senior team members.
Build expertise in supported authentication methods and required tools.
Build and implement basic authentication configurations using XML.
Thoroughly test changes made to configurations to verify intended behavior in all expected scenarios.
Provide feedback on documented troubleshooting steps and business processes.
Attend open office hours for training.

Requirements:

Bachelor’s Degree or equivalent experience.
0–3 years of related experience.
Customer service experience, preferably in a technical environment.
Detail-oriented with strong technical aptitude.
Problem-solving skills.
Excellent computer proficiency with Microsoft Office Suite, especially Excel.
Ability to effectively communicate technical procedures verbally and in writing with partners and internal teams.
Web and Internet technology experience required.
Basic understanding of XML preferred.

What’s Next:

As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

#LI-DNI

Original Job Description

Integration Specialist

Partner Services Cleveland, Ohio

Description

This position will require you to be in the Greater Cleveland, OH Area
We are presently in a hybrid schedule, 2 days on campus and 3 days WFH

Responsibilities:

Complete standard authentication cases and individual tasks with guidance from senior team members.
Build expertise in supported authentication methods and required tools.
Build and implement basic authentication configurations using XML.
Thoroughly test changes made to configurations to verify intended behavior in all expected scenarios.
Provide feedback on documented troubleshooting steps and business processes.
Attend open office hours for training.

Requirements:

Bachelor’s Degree or equivalent experience.
0–3 years of related experience.
Customer service experience, preferably in a technical environment.
Detail-oriented with strong technical aptitude.
Problem-solving skills.
Excellent computer proficiency with Microsoft Office Suite, especially Excel.
Ability to effectively communicate technical procedures verbally and in writing with partners and internal teams.
Web and Internet technology experience required.
Basic understanding of XML preferred.

What’s Next:

OverDrive values diversity and is proud to be an equal opportunity employer.

#LI-DNI

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Edtech.com's Summary

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