Edtech.com's Summary

Element451 is hiring an Integrations Architect. The role owns the integration workstream when colleges and universities implement Element451, the AI-native CRM and agent platform for higher education, and keeps data flowing reliably after launch. The architect acts as the technical bridge between Element451 and campus IT, turning each institution's system realities into data mappings, validations, and repeatable integration setups.

Highlights

Configure, validate, and launch API and batch integrations between Element451 and institutional systems such as student information systems, ERPs, and financial aid platforms, using SFTP and CSV workflows where APIs are not available.
Lead data mapping sessions with campus IT and functional stakeholders to settle field definitions, formats, transformations, and systems of record, and define the validation checks that keep downstream automation, reporting, and AI agents accurate.
Diagnose integration failures using logs, error payloads, and tools like Postman, resolving authentication, endpoint, payload, and scheduling issues independently and escalating to Engineering only with clear reproduction steps.
Build runbooks, troubleshooting playbooks, and reusable integration patterns for common higher-ed system combinations, and set up proactive monitoring so failures are caught before customers report them.
Partner with Implementation Leads to keep integration timelines aligned with go-live milestones, and feed recurring issues to Product and Engineering as structured patterns.
Requires 3 to 6 years in integrations, technical support, data operations, or implementation engineering with APIs as a core responsibility.
Strong REST API fundamentals, including testing endpoints, error handling, pagination, and rate limits, plus comfort with OAuth2, API keys, and token-based authentication.
Experience with SFTP, CSV, and batch integration workflows, and clear written communication for both campus IT and internal teams; familiarity with Banner, Colleague, PeopleSoft, Workday Student, or Jenzabar is a plus.
This is not a software engineering role, so the work involves no building of production features.

Integrations Architect Full Description

Integrations Architect

About Element451

Element451 is the AI-native CRM and agent platform built for higher education. We help colleges and universities modernize engagement, recruitment, enrollment, and student success with intelligent automation and a product customers genuinely love.

The Role

As an Integrations Architect, you own the integration workstream during implementation and support the reliability of data flows post-launch in partnership with CS and Support. You are the technical bridge between Element451 and campus IT — translating institutional system reality into mappings, validations, and repeatable integration setups.

You're not writing production code, but you are deeply technical: you test APIs, troubleshoot auth and sync failures, validate data integrity, and build the runbooks that prevent repeat issues.

What You'll Own

Integration delivery (API + batch/flat-file)

Configure, validate, and launch integrations between Element451 and institutional systems (SIS/ERP/financial aid/3rd parties)
Implement and maintain batch workflows where APIs aren't available (SFTP, CSV specs, schedules, transformations/normalization, validation)
Partner with Implementation Leads to align integration timelines with go-live milestones and unblock dependencies early

Data mapping & governance

Lead mapping sessions with campus IT and functional stakeholders: field definitions, formats, transformations, and "system of record" decisions
Define data quality standards and validation checks so downstream workflows (automation, segmentation, reporting, AI agents) behave correctly
Document mappings, assumptions, and edge cases in a way that is usable for CS and Support post-launch

Troubleshooting & reliability

Diagnose integration issues using logs, error payloads, and testing tools (e.g., Postman)
Identify root cause across auth, endpoints, payload formatting, source data, or scheduling
Resolve issues independently where possible; escalate to Engineering only when required — with clear reproduction steps, impact, and artifacts
Establish monitoring habits and proactive checks to catch failures before customers report them (no silent failures)

Cross-functional enablement & scale

Build and maintain integration runbooks, troubleshooting playbooks, and "known failure modes" guides
Create reusable integration patterns for common higher-ed ecosystem combinations to reduce time-to-go-live
Surface recurring issues and integration friction as structured signals to Product/Engineering (patterns, not anecdotes)

What You'll Bring

3–6 years in integrations, technical support, data operations, implementation engineering, or similar roles with APIs as a core responsibility
Strong REST/API fundamentals: reading docs, testing endpoints, debugging, handling errors, pagination, rate limits
Comfortable with auth patterns (OAuth2, API keys, tokens) and common failure modes
Experience with SFTP/CSV/batch integration workflows and rigorous mapping/validation practices
Working familiarity with higher-ed SIS/ERP concepts and terminology; experience with systems like Banner, Colleague, PeopleSoft, Workday Student, Jenzabar, etc. is a plus
Strong written communication — clear for campus IT and precise for internal teams

How We Measure Success

Integration go-live success: integrations launch on schedule without blocking go-live
Integration health: fewer silent failures, stale syncs, and recurring data quality issues
Time-to-resolution: faster recovery when issues occur
Engineering escalation rate: high % resolved without Engineering involvement
Documentation coverage: mapping docs and runbooks are complete, current, and actually used
Scalability impact: reusable patterns reduce time-to-go-live over time

What This Role Is Not

Not a software engineering role (you won't build production features)
Not a generalist implementation role (integrations are the core responsibility)
Not passive ticket triage — you prevent repeats and improve reliability
Not documentation-optional — if it isn't documented, it doesn't scale

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