Existing employer? Sign in
University of Alaska
IS Coordinator
LMS
Zoom
Customer Service
Edtech.com's Summary
University of Alaska is hiring a IS Coordinator to lead a technology support team for the Center for Human Development's disabilities services workforce training programs. The role supports Training Coordinators delivering distance and in-person training and annual conferences, oversees non-credit class registration and course “shell” construction, and helps participants troubleshoot access to training technology. The Coordinator also travels to support trainers with technology at other program sites.
Highlights
- Lead a Tech team that supports professional Training Coordinators
- Deliver distance and in-person training opportunities and annual conferences across Alaska
- Oversee non-credit class registration and course “shell” construction
- Provide customer service and problem-solving support to help participants access training opportunities
- Support in-person training sessions and conferences, plus phone, email, and Zoom-based formats
- Adapt to new technologies and software as needed to support the training program
- Travel within Alaska to support trainers with technology at other program sites
- Hold a bachelor's degree in Information Technology, Education, or a related field, plus three years of experience, or an equivalent combination
- Work a full-time, term-funded staff role with a competitive salary and full benefits package, including retirement options, tuition waivers, and medical, dental, and vision coverage
- Join a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW
IS Coordinator Full Description
About the Role
As an IS Coordinator with the Center for Human Development's disabilities services workforce training programs, you will lead a Tech team that supports professional Training Coordinators to deliver distance and in-person training opportunities and annual conferences throughout Alaska, oversee non-credit class registration and course “shell” construction and provide customer service and problem-solving skills to assist participant/users to access training opportunities.
A successful candidate will possess solid information technologies understanding with problem solving skills; experience and knowledge of multiple systems and how they relate to one another in regard to non-credit registration and learning management systems; have strong interpersonal/customer service, and communication skills in different environments like supporting in-person training sessions and conferences; using phone, email and zoom formats; abilities to adapt and adopt new technologies/software as needed to support training program; and an ability to work well and lead Tech team and track multiple projects.
Must be able and willing to travel within Alaska as the IS Coordinator would be expected to support trainers with technology in other areas across the state.
Minimum Qualifications
Bachelor's degree in a relevant field (i.e. Information Technology, Education or other related field) and 3 years' experience, or an equivalent combination of training and experience.
Position Details
This position is located on the University of Alaska campus in Anchorage. Must be able and willing to travel within Alaska as the IS Coordinator would be expected to support trainers with technology in other areas across the state. This is a full-time, term-funded, exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 80, based on education and experience.
We review applications on a rolling basis. Because we may close the posting once a sufficient pool of qualified candidates is established, we encourage early submission. Please note that once a viable pool is identified, further applications may not be reviewed.
Additional Information
This position is part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW.
This is a term-funded position reviewed annually for contract renewal at the University's discretion.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Similar Jobs
Senior Analyst, Systems Development
Columbia University
🇺🇸 New York, New York
Senior Director, Technology Client Services
Columbia University
🇺🇸 New York, New York
Salesforce Solution Architect
Columbia University
🇺🇸 New York, New York
Slate System Analyst
California State University - Channel Islands
🇺🇸 Camarillo, California
Executive Technology Support Specialist II
California State University - Fullerton
🇺🇸 Fullerton, California
