IST Analyst II

🇺🇸 Hybrid - Piscataway, NJ 🕑 Full-Time 💰 $81K - $116K 💻 Information Technology 🗓️ June 17th, 2026

Edtech.com's Summary

Rutgers University is hiring an IST Analyst II in the Enterprise Service Delivery department within the Office of Information Technology. The role involves coordinating and developing end-user support and guidance for all AI platforms at an enterprise level, providing technical resources and escalated support, designing training programs, maintaining support documentation, and collaborating on AI deployments and service improvements.

Highlights

Coordinate and manage AI-related support and escalations for OIT Help Desk and department IT teams.
Develop and conduct AI-focused training programs for support staff and departments.
Maintain and review AI support documentation aligned with university policies and security best practices.
Track and report on AI support metrics and service level agreements (SLAs).
Serve as a communications and deployment partner for AI rollouts and upgrades.
Required knowledge of AI technologies and cloud hosting services.
Familiarity with ServiceNow, AI platforms/applications, and learning management systems preferred.
Bachelor's degree in a relevant field with at least three years of related work experience or equivalent education/experience.
Experience in IT customer service handling multiple concurrent tasks and strong problem-solving skills.
Salary range between $81,155 and $116,172 with comprehensive benefits including medical, dental, retirement plans, and educational benefits.