IST Analyst II

🇺🇸 Hybrid - Piscataway, NJ 🕑 Full-Time 💰 $81K - $116K 💻 Information Technology 🗓️ June 3rd, 2026

Edtech.com's Summary

Rutgers University is hiring an IST Analyst II in the Enterprise Service Delivery department within the Office of Information Technology. The role involves coordinating and developing end-user support and guidance for AI platforms at an enterprise level, working with committees and partners to maintain expertise on AI capabilities, providing escalated technical support, and creating training programs and documentation to improve AI service delivery.

Highlights

Develop and conduct AI-focused training programs for support staff and departments
Coordinate and manage AI-related support and escalations for the OIT Help Desk and department IT teams
Review and maintain AI support documentation aligned with university policies and security best practices
Track metrics regularly and generate reports on AI support and service level agreements (SLAs)
Serve as communications and deployment partner for new AI rollouts and upgrades
Required knowledge of AI technologies and cloud hosting services
Preferred experience with ServiceNow, common AI platforms/applications, and learning management systems
Bachelor's degree in a relevant field plus a minimum of three years of relevant experience or equivalent education and training
Experience in IT customer service managing multiple concurrent tasks with interruptions
Salary range: $81,155 - $116,172 with flexible compensation based on qualifications and experience