IST Customer Support Analyst I

🇺🇸 Hybrid - Piscataway, NJ 🕑 Full-Time 💰 $39 - $56 per Hour 💻 Customer Support 🗓️ May 18th, 2026

Edtech.com's Summary

Rutgers University is hiring an IST Customer Support Analyst I. The role involves providing tiered user support for OIT services to the university community through phone, email, and in-person channels, overseeing student staff, maintaining support documentation, and delivering advanced technical assistance with email, NetID, and related services.

Highlights

Provide tiered technical support for university faculty, staff, and guests via phone, email, and in-person.
Coordinate and document training and support materials for OIT services.
Coach and oversee student staff to ensure consistent support quality.
Troubleshoot issues, escalate appropriately, and communicate updates to management.
Deliver advanced support for non-traditional NetIDs, guest accounts, and Mailman mailing lists.
Required to have a Bachelor's Degree plus four years in IT customer support or equivalent experience.
Support experience needed in Microsoft Suite, Active Directory, VPN, Remote Support Software, VOIP, and call logging systems.
Preferred qualifications include university IT help desk experience, leadership with student staff, and proficiency with Outlook and Active Directory.
Salary range from $39.04 to $55.86 per hour based on qualifications and experience.
Full-time position with comprehensive benefits including medical, dental, retirement plans, and paid leave.