University of Maryland
IT Coordinator
🇺🇸 College Park, MD
🕑 Full-Time
💰 $70K - $78K
💻 Information Technology
🗓️ October 21st, 2025
Intune
Edtech.com's Summary
University of Maryland College Park (UMCP) is hiring an IT Coordinator. This role involves providing administrative and supervisory support for the EIT Service Desk operations, including managing 30-40 part-time student technicians across multiple engineering departments, coordinating hiring, training, scheduling, and overseeing remote support and IT infrastructure projects. The IT Coordinator will design training programs, handle communication and logistics, and support programs like the Dean’s Engineering Summer Technology Refresh.
Highlights
- Manage Service Desk operations supporting various engineering departments within the Clark School of Engineering.
- Supervise, train, and schedule 30-40 student technicians and contract workers.
- Coordinate hiring processes including interviews and offers.
- Support remote IT operations and implement IT support best practices and policies.
- Oversee the annual Dean’s Engineering Summer Technology Refresh Program.
- Design and implement technical and professional training programs for IT staff.
- Required proficiency in Google Office Suite and knowledge of academic policies.
- Preferred IT certifications include CompTIA A+, Security+, Network+; familiarity with Jamf, Intune, Entra ID/Azure AD, Windows and Linux server management.
- Must have a bachelor’s degree and at least one year of professional administrative/coordinator experience; supervisory or team leadership experience preferred.
- Salary range is $70,000-$78,000, with benefits available; background check and employment eligibility verification required.
IT Coordinator Full Description
Job Description Summary
Organization's Summary Statement:
This position will be responsible for providing administrative and supervisory support of operations and student technicians in the EIT Service Desk, which supports the IT needs of the following departments: Electrical and Computer Engineering, The Institute for Systems Research, Physics, Math, BioEngineering, The Institute for Research in Electronics and Applied Physics, Civil and Environmental Engineering, Chemical and Biomolecular Engineering, Fire Protection Engineering, Material Sciences Engineering, Mechanical Engineering, and smaller organizations under the broader Clark School of Engineering umbrella.
This position will be involved with all aspects of Service Desk activities, including: assisting the Service Desk Team with hiring, training, semesterly scheduling, and regular supervision of 30-40 part-time student technicians and assistants; remote support operations; IT support best practices and policies; the annual Dean's Engineering Summer Technology Refresh Program; and broader Engineering IT infrastructure and project implementations as needed.
This professional will be heavily involved in the logistics of the overall operation of the Service Desk and Remote Support Operation including: the design and implementation of the technical and professional training program for the IT Technician Staff; supervision and training of existing IT Technician Staff; communication with IT Technician Staff, including scheduling and meetings; coordination of the hiring process, including interviews and offers; execution of Human Resources, procurement, and other tasks in support of the efficient operation of the Computing Service Desk and Remote Support Operation, including the Dean's Summer Technology Refresh Program.
The A. James Clark School of Engineering at the University of Maryland serves as the
catalyst for high-quality research, innovation, and learning, preparing our students to
create innovations that will address the 21st-century Grand Challenges (e.g., energy, environment, security, and human health) and improve the human condition. The Clark School is dedicated to leading and transforming the engineering discipline and profession, to accelerate entrepreneurship, and to transform research and learning activities into new innovations that benefit millions.
Physical Demands:
Some lifting and moving of computing equipment (up to 50lbs) is expected.
Supervisory Responsibilities of Position: Supervision of 30-40 computing service desk hourly students and contract workers
This position will be responsible for providing administrative and supervisory support of operations and student technicians in the EIT Service Desk, which supports the IT needs of the following departments: Electrical and Computer Engineering, The Institute for Systems Research, Physics, Math, BioEngineering, The Institute for Research in Electronics and Applied Physics, Civil and Environmental Engineering, Chemical and Biomolecular Engineering, Fire Protection Engineering, Material Sciences Engineering, Mechanical Engineering, and smaller organizations under the broader Clark School of Engineering umbrella.
This position will be involved with all aspects of Service Desk activities, including: assisting the Service Desk Team with hiring, training, semesterly scheduling, and regular supervision of 30-40 part-time student technicians and assistants; remote support operations; IT support best practices and policies; the annual Dean's Engineering Summer Technology Refresh Program; and broader Engineering IT infrastructure and project implementations as needed.
This professional will be heavily involved in the logistics of the overall operation of the Service Desk and Remote Support Operation including: the design and implementation of the technical and professional training program for the IT Technician Staff; supervision and training of existing IT Technician Staff; communication with IT Technician Staff, including scheduling and meetings; coordination of the hiring process, including interviews and offers; execution of Human Resources, procurement, and other tasks in support of the efficient operation of the Computing Service Desk and Remote Support Operation, including the Dean's Summer Technology Refresh Program.
The A. James Clark School of Engineering at the University of Maryland serves as the
catalyst for high-quality research, innovation, and learning, preparing our students to
create innovations that will address the 21st-century Grand Challenges (e.g., energy, environment, security, and human health) and improve the human condition. The Clark School is dedicated to leading and transforming the engineering discipline and profession, to accelerate entrepreneurship, and to transform research and learning activities into new innovations that benefit millions.
Physical Demands:
Some lifting and moving of computing equipment (up to 50lbs) is expected.
Supervisory Responsibilities of Position: Supervision of 30-40 computing service desk hourly students and contract workers
Minimum Qualifications
Education: Bachelor's degree from an accredited college or university. Experience: One (1) year of professional administrative or coordinator experience. Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. Knowledge of academic policies. Skill in oral and written communication.Skill in the use of Google Office Suite. Ability to multitask and prioritize assignments.Ability to interact with internal and external staff at all levels in a professional, courteous and efficient manner.
Additional Job Details
Preferences:
2+ years of supervisory or team leadership experience
IT Certifications, including but not limited to CompTIA A+, Security+, and Network+
Familiarity with any or all of the following: Jamf, Intune, Entra ID/Azure AD, and Windows and Linux server management.
Demonstrably skilled at interpersonal communication
Experience teaching or explaining technical processes
2+ years of supervisory or team leadership experience
IT Certifications, including but not limited to CompTIA A+, Security+, and Network+
Familiarity with any or all of the following: Jamf, Intune, Entra ID/Azure AD, and Windows and Linux server management.
Demonstrably skilled at interpersonal communication
Experience teaching or explaining technical processes
Required Application Materials: Cover Letter, Resume, and Reference List
Best Consideration Date: August 18, 2025
Posting Close Date: N/A
Open Until Filled: YES
Visa Requirements: Visa sponsorship is not available for this position
Job Risks
Not Applicable to This Position
Financial Disclosure Required
No
For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
Department
ENGR-Electrical & Computer Engineering
Worker Sub-Type
Staff Regular
Salary Range
$70,000-$78,000
Benefits Summary
For more information on Regular Exempt benefits, select this link.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility
The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO Statement
The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.
Title IX Non-Discrimination Notice
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