IT eSystem Analyst II / Training Coordinator at Troy University

Edtech.com's Summary

Troy University is hiring an IT eSystem Analyst II / Training Coordinator responsible for providing mid-level support for various software applications and hosted solutions. The role manages helpdesk requests, administers platforms like Salesforce and helpdesk CRM systems, serves as a technical resource, analyzes training needs, and coordinates training schedules while developing educational materials and reporting dashboards.

Highlights

Manage and resolve helpdesk requests for software applications and hosted solutions.

Administer and support platforms such as Salesforce, helpdesk CRM systems, and digital signature technologies.

Serve as a technical resource for end users and departmental leadership.

Analyze organizational training needs and coordinate training schedules effectively.

Create reporting dashboards and metrics to measure training needs and outcomes.

Develop and maintain ongoing education and reference materials.

Collaborate with supervisors to align training with operational needs and continuously update training procedures.

Required qualifications include a bachelor's degree in a related field or three years of related experience.

Work hours are Monday through Friday, 8am to 5pm, with occasional evenings and weekends for projects or emergencies.

Works within the Information Technology department under the Finance and Administration division.

IT eSystem Analyst II / Training Coordinator Full Description

Frequently Asked Questions

IT eSystem Analyst II / Training Coordinator

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Posting Details

Position Information

Posting Number	SF2614P
Position Title	IT eSystem Analyst II / Training Coordinator
Position Type	Professional/Salaried
Department	Information Technology - Troy
Division	Finance and Administration
Campus	Troy
Work Status	Full-Time (FT)
Temporary	No
Location	Troy - T01
Job Summary	The IT eSystems Analyst II/Training Coordinator is responsible for providing mid-level support for a wide range of software applications and hosted solutions. Key responsibilities include managing and resolving helpdesk requests in a fast-paced environment; administering and supporting platforms such as Salesforce or similar solutions, helpdesk CRM systems, and digital signature technologies; and serving as a technical resource for both end users and departmental leadership. This role is also responsible for analyzing organizational training needs, coordinating an effective training schedule. Additional duties include creating reporting dashboards and metrics to measure needs and outcomes; developing and maintaining ongoing education and reference materials; consulting with supervisor to align with operational needs; and continuously evaluating and updating training procedures.
Minimum Qualifications	1. Bachelor’s degree in a related field OR a minimum of three years of related experience 2. Ability to display a positive attitude, teamwork, and timeliness
Preferred Qualifications
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?	No
Work Hours	8am – 5pm Monday through Friday Evenings and weekends occasionally required for projects, events, or emergencies
List any hazardous conditions or physical demands required by this position	NA
Does this position have supervisory responsibility?	No
Posting Date	10/27/2026
Closing Date
Open Until Filled	Yes
Special Instructions to Applicants
Quick Link	https://www.troyuniversityjobs.com/postings/48799

Reference Letters

Solicit References Through the System?	No
Last Day a Reference Provider Can Submit Reference
Applicant Special Instructions	Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [email protected].

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
Please specify:
(Open Ended Question)
* Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
* Do you have a Bachelor's degree in a related field, OR a minimum of three years of related work experience?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Letter of Reference 1
Other Document
Unofficial Transcript 1

- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.

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IT eSystem Analyst II / Training Coordinator

Edtech.com's Summary

IT eSystem Analyst II / Training Coordinator Full Description

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