Edtech.com's Summary

Florida International University is hiring an IT Generalist II (Office of Research and Economic Development). The role provides IT and audio-visual support to the Office of Research and Economic Development, its reporting centers, and the University Graduate School, troubleshooting problems with hardware, software, and other electronic devices. The generalist also supports administration of the university’s effort reporting, technology commercialization, and Symplectic Elements researcher profile systems.

Highlights

Identify, prioritize, troubleshoot, and resolve IT and AV issues on hardware, software, and other electronic devices for the research office, its reporting centers, and the University Graduate School.
Help end users set up computers and workstations, and work with them on specifications for new equipment while handling the technical side of procurement.
Monitor and maintain computers and AV equipment, including software and security updates, and keep an inventory of computers, phones, software, and other equipment.
Test and evaluate new technology, and run phone and internet diagnostics, including setting up and ordering new phones.
Support administration of the university’s technology management and commercialization software, its effort reporting system, and Symplectic Elements, the Discovery user profile editor.
Provide technology support for meetings and events and for listservs, and create and maintain documentation and procedures for the areas of responsibility.
Report to work as needed during university emergency closings such as hurricanes and storms.
Bachelor’s degree and two years of experience in the field, or six years of related experience, or an equivalent combination of education and experience.
Desired skills include advanced Microsoft Office and SharePoint, networking and computer security, Active Directory, AV equipment, hardware support and repair, and familiarity with research administration processes.
Salary of $60,000 to $65,000, full-time, 8:30 AM to 5:00 PM, with flexible hours as needed and travel to FIU campuses.

IT Generalist II (Office of Research and Economic Development) Full Description

Job Opening ID: 538488

Location: Modesto A. Maidique Campus

Full/Part Time: Full-Time

Regular/Temporary: Regular

Job Summary

Provides IT/AV support to the Office of Research and Economic Development, reporting centers, and the University Graduate School by identifying, prioritizing, troubleshooting and resolving IT/AV issues on hardware, software, and other electronic devices. Provides support for the administration of the Universities effort reporting, technology management and commercialization, and discovery user profile systems.

Provides IT and AV support to the Office of Research and Economic Development, reporting centers, and the University Graduate School by identifying, prioritizing, troubleshooting and resolving IT issues on hardware, software, and other electronic devices.
Assists end users with computer/workstation set-up.
Works with end users on specs needed for new equipment and facilitates technical aspects of procurement process.
Monitors and maintains computers/AV equipment including updates to software and security.
Maintains inventory of computers, phones, software and other equipment.
Tests and evaluates new technology.
Provides assistance in the maintenance and reporting on open cases.
Performs phone/internet diagnostics. Set-up and order new phones.
Provides secondary support as needed for other technology initiatives impacting research, economic development, and graduate studies processes.
Creates and maintains documentation and procedures for areas of responsibility.
Provides support for listservs.
Provides technology support for meetings/events.
Provides support for the administration of the Universities technology management and commercialization software.
Provides support for the administration of the Universities effort reporting system.
Provides support for the administration of the Universities Discovery user profile editor, Symplectic Elements.
Performs essential duties in any emergencies such as hurricanes, storms, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

Minimum Qualifications

Bachelor’s degree and two (2) years of experience in the field; OR six (6) years of related experience; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications

Knowledge of advanced features in Microsoft Office Suite and SharePoint.
Ability to lift up to 20 pounds of weight.
Effective customer service skills.
Effective interpersonal skills.
Understanding of computer networking and computer security, SharePoint, Active Directory, Hardware/Software support.
Be familiar with AV equipment.
Experience in hardware support, installation and repair.
Familiarity with research administration processes.

Job Category

Administrative

Advertised Salary

$60,000 - $65,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Pre-Employment Requirements

Expanded Background Check

Other Information

Ability to work flexible hours as needed.
Travel to FIU Campuses.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU’s Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [email protected].

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IT Generalist II (Office of Research and Economic Development)

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